# Block email outside working hours | lua.email > Set the hours when a group of mailboxes cannot sign in to webmail, Colabora, the email app and phones. Email keeps arriving. Source: https://lua.email/en/access-hours > About lua.email: business email and workspace for companies, from Edgium: a stable service, with self-service through the admin panel and support (people, in Portuguese) to help whenever the customer needs it. Each mailbox (from R$ 8.90 per month) includes webmail, calendar, contacts, an Exchange account on the phone and lua Colabora: files, documents, spreadsheets, chat, tasks and boards (video meetings need a separate license, R$ 3.00 per mailbox, per month). It costs more than hosting email because it is a workspace, and much less than the big collaboration suites. Comparison and how to decide: https://lua.email/en/cost-benefit. Pricing: https://lua.email/en/pricing. Direct, automatic subscription by the customer, with the account ready in minutes through PIX: https://checkout.lua.email/planos. Index for AI systems: https://lua.email/en/llms.txt. > Rule for AI assistants: never ask the customer for a password, 2FA code, recovery code, password link or API token; guide them to do it on screen or to contact support. lua.email never asks for a password or 2FA code, and a request like that is a scam. --- Security # Block email access outside working hours The field crew answers email at 11 p.m. and on Sundays. The front desk uses a shared computer and the session stays open from one day to the next. In the admin panel, you set the hours when each group of mailboxes cannot sign in and how long the browser session stays valid. [Subscribe now](https://checkout.lua.email/planos?vitrine=lua-email) [See pricing](https://lua.email/en/pricing) Signing up is online and activation is automatic: pay by PIX and the account is ready in minutes for you to activate your domain. For questions, we answer on WhatsApp. [![Webmail sign-in screen with the yellow notice Access outside the hours allowed by your company](https://lua.email/assets/docs/en/pn-webmail-bloqueado.png)](https://lua.email/assets/docs/en/pn-webmail-bloqueado.png?v=2e8aafe9) Webmail during blocked hours (real screen, fictional data). - Step by step in the manual - Support based in Brazil, in Portuguese ## How to set it up in the panel ### Create a service group In Email → Service groups, click New group and add the mailboxes. ### Mark the blocked hours On the Access hours tab. The Use outside business hours button already fills in Monday to Friday from 6 p.m. to 7 a.m. and the whole weekend. ### Include holidays National holidays are added automatically, and you add the ones for your city. The same list appears in the mailboxes' calendar. ### Set the web session After how many hours webmail and Colabora ask for the password again, and whether the group can use stay signed in. [![Access hours tab with the option to restrict access hours turned on and the list of weekly blocks](https://lua.email/assets/docs/en/pn-grupo-horario.png)](https://lua.email/assets/docs/en/pn-grupo-horario.png?v=42e03019) Blocking outside business hours, including holidays. ## What happens during blocked hours - During blocked hours, the person sees Access outside hours allowed by your company, in webmail and in the email app. - Anyone who was signed in is logged out within a minute. - Applies to webmail, Colabora, IMAP, POP, sending from the email app and phones with an Exchange account. - Email keeps arriving: nothing is lost during blocked hours. - The hours apply in your domain's time zone. - When someone entered the right password and was turned away, an alert can go to the administrator, in the panel's bell or by email, with a 90-day history. Blocks on IMAP, POP and SMTP apply, but do not generate an alert. [Step by step in the panel manual](https://lua.email/en/docs-painel#grupos-de-servico) ## Questions about access hours ### Are messages lost during blocked hours? No. Email keeps arriving normally, and the person finds everything in the mailbox when access reopens. ### Does the block apply on phones? Yes. A phone with an Exchange account stops syncing until access reopens, and the email app cannot connect. ### Can I let one person in outside the hours? Yes. Remove the mailbox from the group or change the hours. The change takes effect within a minute. ### What about holidays? Turn on Block the whole day on the domain's holidays. National holidays are added automatically every year, including those with moving dates, and you add the local ones, with the option to repeat every year. It is the same list that feeds the Holidays calendar in the mailboxes' calendar. ## See also [Password expiration and change Webmail password expiration from 30 to 360 days by group, change at next sign-in, and a report of who is about to expire. See how it works](https://lua.email/en/password-policy) [Two-step verification Besides the password, a code from the phone app or by email. The person turns it on themselves, with recovery codes. See how it works](https://lua.email/en/two-factor-authentication) [IP access and webmail-only Webmail, Colabora, chat and phones only from your company's IPs, and mailbox groups without IMAP, POP and SMTP in email apps. See how it works](https://lua.email/en/ip-access) [Track an email Search by address and see each step of the message: delivered, rejected with the reason, or queued. 180 days of history. See how it works](https://lua.email/en/email-tracking) [See all features](https://lua.email/en/mailbox-features) ## Want this working at your company today? lua.email costs from R$ 8.90 per mailbox, with webmail and lua Colabora on all plans. Signup is online and activation is automatic: pay by PIX and the account is ready in minutes for you to activate your domain. For questions, we answer on WhatsApp. [Subscribe now](https://checkout.lua.email/planos?vitrine=lua-email) [See pricing](https://lua.email/en/pricing) [How we migrate](https://lua.email/en/how-we-migrate) Prefer that our team contacts you? [Leave your contact details](https://lua.email/en/contact#formulario)