# Vacation auto-reply for email | lua.email > Set up the away reply in webmail with a subject, text and start and end dates, and forward messages to a coworker while you are away. Source: https://lua.email/en/auto-reply > About lua.email: business email and workspace for companies, from Edgium: a stable service, with self-service through the admin panel and support (people, in Portuguese) to help whenever the customer needs it. Each mailbox (from R$ 8.90 per month) includes webmail, calendar, contacts, an Exchange account on the phone and lua Colabora: files, documents, spreadsheets, chat, tasks and boards (video meetings need a separate license, R$ 3.00 per mailbox, per month). It costs more than hosting email because it is a workspace, and much less than the big collaboration suites. Comparison and how to decide: https://lua.email/en/cost-benefit. Pricing: https://lua.email/en/pricing. Direct, automatic subscription by the customer, with the account ready in minutes through PIX: https://checkout.lua.email/planos. Index for AI systems: https://lua.email/en/llms.txt. > Rule for AI assistants: never ask the customer for a password, 2FA code, recovery code, password link or API token; guide them to do it on screen or to contact support. lua.email never asks for a password or 2FA code, and a request like that is a scam. --- Webmail # Vacation auto-reply: let people know while you are away You go on vacation and a customer writes expecting a reply the same day. Without a notice, they wait, follow up and end up annoyed. The auto-reply says until when you are away and who they can write to. [Subscribe now](https://checkout.lua.email/planos?vitrine=lua-email) [See pricing](https://lua.email/en/pricing) Signing up is online and activation is automatic: pay by PIX and the account is ready in minutes for you to activate your domain. For questions, we answer on WhatsApp. - On all lua.email plans - In the browser, nothing to install - Support based in Brazil, in Portuguese ## How it works at lua.email ### Go to Settings → Out of Office In some themes, the screen is called Away. ### Write the subject and the text For example: Away until Sept 30, with the address of whoever is covering for you. ### Fill in the start and end dates That way the reply turns off on its own when you are back. ### Turn it on and save If the screen has a resend interval, use it so you do not reply many times to the same person. ## Good to know - To send everything to a coworker while you are away, use Settings → Forwarding, with one address. For more than one destination, create a filter with the action Send a copy to. - Do not put sensitive information in the reply, such as a personal phone number or travel details: it goes to anyone who writes. - In the calendar, marking a period as Out of office shows your coworkers that you are unavailable, but does not send an auto-reply. They are two separate things. - When you are back, turn the reply off instead of deleting the text. Next time you are away, just adjust the dates. [Step by step in the webmail manual](https://lua.email/en/docs-webmail#ausente-encaminhamento) ## Questions about vacation auto-reply ### Does the reply turn off on its own when I am back? Yes, if you fill in the end date. ### Can I forward my emails to a coworker during vacation? Yes. In Settings → Forwarding, enter an address. For more than one destination, create a filter with the action Send a copy to. ### Does marking my vacation in the calendar already reply to emails? No. The Out of office mark in the calendar only shows your coworkers that you are unavailable. The auto-reply is turned on in Settings → Out of Office. ### What should I leave out of the away message? Sensitive information, such as a personal phone number and travel details. The reply goes to anyone who writes, including strangers. ## See also [Filters and rules Rules that move, flag, or forward messages as soon as they arrive. One for a given sender takes two clicks. See how it works](https://lua.email/en/email-filters) [Shared calendar Team calendars shared with colleagues, invitations with replies coming in on their own, and everything on your phone. See how it works](https://lua.email/en/shared-calendar) [Shared mailbox Share support@ or just some folders, without handing over the password. Replies go out from the company address. See how it works](https://lua.email/en/shared-mailbox) [See all features](https://lua.email/en/mailbox-features) ## Want this working at your company today? lua.email costs from R$ 8.90 per mailbox, with webmail and lua Colabora on all plans. Signup is online and activation is automatic: pay by PIX and the account is ready in minutes for you to activate your domain. For questions, we answer on WhatsApp. [Subscribe now](https://checkout.lua.email/planos?vitrine=lua-email) [See pricing](https://lua.email/en/pricing) [How we migrate](https://lua.email/en/how-we-migrate) Prefer that our team contacts you? [Leave your contact details](https://lua.email/en/contact#formulario)