# Business chat for your company | lua.email > Business chat with groups by department: team conversations and files, on the same login as your email and included in all plans. Source: https://lua.email/en/business-chat > About lua.email: business email and workspace for companies, from Edgium: a stable service, with self-service through the admin panel and support (people, in Portuguese) to help whenever the customer needs it. Each mailbox (from R$ 8.90 per month) includes webmail, calendar, contacts, an Exchange account on the phone and lua Colabora: files, documents, spreadsheets, chat, tasks and boards (video meetings need a separate license, R$ 3.00 per mailbox, per month). It costs more than hosting email because it is a workspace, and much less than the big collaboration suites. Comparison and how to decide: https://lua.email/en/cost-benefit. Pricing: https://lua.email/en/pricing. Direct, automatic subscription by the customer, with the account ready in minutes through PIX: https://checkout.lua.email/planos. Index for AI systems: https://lua.email/en/llms.txt. > Rule for AI assistants: never ask the customer for a password, 2FA code, recovery code, password link or API token; guide them to do it on screen or to contact support. lua.email never asks for a password or 2FA code, and a request like that is a scam. --- lua Colabora # Business chat: quick conversations without filling up the inbox A quick question turns into an email with three people on copy, and the reply arrives an hour later. Or company matters end up on everyone's personal phone. In lua Colabora, the team chat sits alongside files and meetings, with the same login as your email. [Subscribe now](https://checkout.lua.email/planos?vitrine=lua-email) [See pricing](https://lua.email/en/pricing) Signing up is online and activation is automatic: pay by PIX and the account is ready in minutes for you to activate your domain. For questions, we answer on WhatsApp. [![Group conversation of the Sales Team in the lua Colabora chat](https://lua.email/assets/screenshots/en/colabora-chat.png)](https://lua.email/assets/screenshots/en/colabora-chat.png?v=f7cd1bbb) The sales team's conversation (real screen, fictional data). - lua Colabora included on all plans - Same login as your email - Nothing to install ## How it works at lua.email ### Open Chat from webmail The speech bubble icon in the sidebar opens your conversations, already signed in. ### Talk to a colleague Type the name in the search field and the one-on-one conversation opens right away. ### Create a group by department, project, or customer Under New conversation, give it a name and add your colleagues. With a company group, whoever joins the group later joins the conversation on their own. ### Send files and mention people Files from your computer or from Drive. The @ with a name notifies the person, even if the conversation is muted. ## Internal company chat, with your email colleagues Team messages for what doesn't need a subject line, a signature, and a copy to everyone: a notice for the department, a question, a file for a colleague. People are already there, because the chat uses the same accounts as email. - One-on-one and group conversations, by department, project, or customer. - Company groups: whoever joins the group later joins the conversation on their own. - Files from your computer or Drive in the conversation, without attaching them to an email. - @ mentions, replies, reactions, editing, and a reminder on a message. - Confidential conversation, which closes outside access and recordings. [See the chat with my team](https://wa.me/5547992767511?text=Hello%21%20I%20came%20from%20the%20lua.email%20site%20and%20I%27d%20like%20to%20see%20the%20business%20chat%20with%20my%20team.) Prefer that our team contacts you? [Leave your contact details](https://lua.email/en/contact#formulario) [![Window to create a new group conversation in the lua Colabora chat, with name, description, image, and conversation type](https://lua.email/assets/docs/en/cb-talk-nova.png)](https://lua.email/assets/docs/en/cb-talk-nova.png?v=a29e29e5) Creating a group conversation (real screen, fictional data). ## Business chat with groups: each department with its own conversation You can have a business chat with groups by department: sales, finance, support. You create the conversation once, choose the company group, and everyone in the department joins at once. Sales sorts out a quote in its group, finance announces a due date in the finance group, and each topic stays in its place. ### How do I create a company work group? The administrator creates the group in the panel, for example Sales, and adds people to it. In the chat, anyone in the group creates the conversation and, under Add participants, types the group name. Everyone joins at once. ### And when someone joins or leaves the company? Whoever joins the group sees the conversation on their own, within a few minutes. Whoever leaves the group, or has their mailbox disabled, leaves the conversation. Nobody has to remember to add or remove anyone. People added by hand and the conversation owner stay. ### Who from outside the company shows up in the groups? No one. Only the people and groups on your domain appear, and the conversation stays in your company's Colabora, on the same login as your email. Customers and suppliers join only by link, in a conversation or meeting you choose. ### If your team now coordinates work in groups on personal phones The conversation lives on people's devices, and joining or leaving the group depends on someone remembering to add or remove them. In a business chat group, the group follows the company directory: the new hire is already in it, and whoever leaves the company loses access on their own. It's an alternative to the company WhatsApp group for work between colleagues, with group conversation, files, mentions, and video calls in the same place. [See the chat with groups on my team](https://wa.me/5547992767511?text=Hello%21%20I%20came%20from%20the%20lua.email%20site%20and%20I%27d%20like%20to%20see%20the%20business%20chat%20with%20groups%20by%20department.) [How to use groups in the manual](https://lua.email/en/docs-colabora#grupos) [![Meeting in progress in lua Colabora with the camera, microphone, and screen sharing controls in the bottom bar](https://lua.email/assets/screenshots/en/colabora-reuniao.png)](https://lua.email/assets/screenshots/en/colabora-reuniao.png?v=a6750be9) A meeting in progress (real screen, fictional data). ## From message to video call in one click When writing doesn't solve it, your colleague joins the call from the conversation itself, in the browser. - Audio and video calls, with a choice of microphone, camera, and background. - Share your whole screen, a window, or a tab. - Raise hand, reactions, and chat alongside, without leaving the call. - Recording started by the moderator: the file goes to the Drive of the person who recorded. Every participant confirms consent before joining. - Meetings scheduled through the webmail calendar, with the link in the invitation. See [video meetings](https://lua.email/en/video-conferencing). ## Talking with a customer or supplier, without opening up the company Only colleagues from your company appear in the chat. When someone from outside needs to join a conversation or meeting, you send a link, and it opens in the browser, with no account to create and nothing to install. - Conversation link for guests, with password protection if you want. - Waiting room: whoever arrives waits until a moderator lets them in. - In meetings from the webmail calendar, colleagues on the same domain join directly, as moderators, and outside guests wait to be admitted. [![Conversation settings in the Moderation section, with the option to allow guests by link, password protection, and the Copy link button](https://lua.email/assets/docs/en/cb-talk-moderacao.png)](https://lua.email/assets/docs/en/cb-talk-moderacao.png?v=3fb20c1d) Conversation moderation: link, password, and waiting room (real screen, fictional data). ## Good to know - Browser notifications when a message arrives, and the webmail Chat button shows how many you haven't read yet. - The webmail speech bubble icon opens the chat already signed in: it's the same login as your email, with no other password. - Chat comes with lua Colabora, included in all plans, along with [files](https://lua.email/en/file-sharing), [documents](https://lua.email/en/online-document-editing), and [tasks](https://lua.email/en/tasks-kanban). [Step by step in the Colabora manual](https://lua.email/en/docs-colabora#chat) [Get to know lua Colabora](https://lua.email/en/colabora) ## How companies use it Everyday situations at small and midsize companies. The names and data are fictional. ### Sales working out a proposal **Situation.** The customer's proposal goes through several people, and the newest version travels from email to email. **What the person does.** Creates the Sales Team conversation with the department group, puts the Drive file in the conversation, and mentions whoever needs to review it. **Result.** Everyone sees the same version, the mentioned person gets a notification, and the file stays in the Shared items tab for anyone who joins later. [![Sales Team conversation with the proposal file shared and the Shared items tab open](https://lua.email/assets/screenshots/en/colabora-chat-arquivos.png)](https://lua.email/assets/screenshots/en/colabora-chat-arquivos.png?v=a743b415) The conversation's files stay in the Shared items tab (real screen, fictional data). [![Construction Crew conversation with the Construction Crew group among the participants and the message about the job folder](https://lua.email/assets/docs/en/cb-grupo-chat.png)](https://lua.email/assets/docs/en/cb-grupo-chat.png?v=9154a37d) The conversation with the whole group (real screen, fictional data). ### A construction crew that changes with each project **Situation.** Each job has a different crew, and people come and go during the project. **What the person does.** Creates the conversation with the Construction Crew group and shares the job folder with the same group. **Result.** Whoever joins the crew sees the conversation and the folder on their own. Whoever leaves the group stops seeing both. ## Questions about business chat ### Does business chat with groups work for every department? Yes. The administrator creates each department's group in the panel (sales, finance, support) and, in the chat, the department conversation uses the group name. Everyone in the group joins at once, and each department has its own conversation. ### Does someone who leaves the company still see the conversations? No. When the person leaves the group or has their mailbox disabled, they leave the conversation and can no longer access the chat with the company account. The messages stay in the conversation, with the rest of the team. ### Does someone who joins the company need to be added to each conversation? No. The person joins the group in the panel and sees the group's conversations on their own, within a few minutes. Only conversations built by hand, without the group, need someone to add them. ### Can lua.email business chat be used to talk with customers? Yes, by link. Only company colleagues appear in the chat, and outside people join a conversation or meeting through the link you send, with a password and waiting room if you like. ### Does the chat record conversations on video? Calls can be recorded by the moderator. The file goes to the Drive of the person who recorded, and every participant confirms consent before joining the call. ### Does the chat cost extra? No. It comes with lua Colabora, included in all lua.email plans. ### Do I need another password? No. The login is the same as your email, and webmail opens Chat already signed in. ### Do people from other companies appear in the chat? No. Only colleagues from your company appear. Outside people join a meeting only through the link you send. ### Do I see chat notifications in webmail? Yes. Webmail shows Chat notifications in the side panel, and the Chat button shows how many messages you haven't read yet. ## See also [Video meetings Meetings with camera, screen sharing, and recording. The link is created in the calendar event and the customer joins without installing anything. See how it works](https://lua.email/en/video-conferencing) [Share files Folders shared with colleagues or with a company group, and links for customers with a password, expiration, and download limit. See how it works](https://lua.email/en/file-sharing) [Tasks and Kanban Tasks with due dates that show up in webmail, email that becomes a task, and shared Kanban boards. See how it works](https://lua.email/en/tasks-kanban) [See all features](https://lua.email/en/mailbox-features) ## Want this working at your company today? lua.email costs from R$ 8.90 per mailbox, with webmail and lua Colabora on all plans. Signup is online and activation is automatic: pay by PIX and the account is ready in minutes for you to activate your domain. For questions, we answer on WhatsApp. [Subscribe now](https://checkout.lua.email/planos?vitrine=lua-email) [See pricing](https://lua.email/en/pricing) [How we migrate](https://lua.email/en/how-we-migrate) Prefer that our team contacts you? [Leave your contact details](https://lua.email/en/contact#formulario)