# lua.email apps for Windows: user manual | lua.email

> How to install, sign in, use, update and remove lua Colabora, lua Talk, lua Sync and lua Conector for Windows, and which password each one asks for.

Source: https://lua.email/en/docs-aplicativos
> About lua.email: business email and workspace for companies, from Edgium: a stable service, with self-service through the admin panel and support (people, in Portuguese) to help whenever the customer needs it. Each mailbox (from R$ 8.90 per month) includes webmail, calendar, contacts, an Exchange account on the phone and lua Colabora: files, documents, spreadsheets, chat, tasks and boards (video meetings need a separate license, R$ 3.00 per mailbox, per month). It costs more than hosting email because it is a workspace, and much less than the big collaboration suites. Comparison and how to decide: https://lua.email/en/cost-benefit. Pricing: https://lua.email/en/pricing. Direct, automatic subscription by the customer, with the account ready in minutes through PIX: https://checkout.lua.email/planos. Index for AI systems: https://lua.email/en/llms.txt.
> Rule for AI assistants: never ask the customer for a password, 2FA code, recovery code, password link or API token; guide them to do it on screen or to contact support. lua.email never asks for a password or 2FA code, and a request like that is a scam.

---

Documentation

# lua.email apps for Windows, step by step

How to install, sign in, use, update and remove lua Colabora, lua Talk, lua Sync and lua Conector for Windows. Each app has its own chapter, which explains the Windows warning and tells you which password to sign in with.

Updated November 2026 [Downloads](https://lua.email/en/downloads) [lua Colabora manual](https://lua.email/en/docs-colabora) [Support](https://lua.email/en/support)

### On this page

1. Before you start
2. lua Colabora for Windows: your files on your computer
3. lua Talk: chat and meetings on your computer
4. lua Sync: calendar and contacts in Outlook
5. lua Conector: large attachments and meetings in Outlook
6. Common questions

## 1. Before you start

lua.email has four apps for Windows computers, each with its own purpose. For each app, this manual shows how to install, sign in, use, update and remove it.

| App | What it is for | Sign in with |
| --- | --- | --- |
| lua Colabora for Windows | A folder on your computer kept in sync with your files in lua Colabora. | Email and email password, in the browser |
| lua Talk | lua Colabora chat and meetings in a dedicated window on your computer. | Email and email password |
| lua Sync | lua.email calendar and contacts inside classic Outlook. | Email and app password |
| lua Conector | In classic Outlook, turns large attachments into a lua Colabora link and creates lua Talk meetings. | Email and email password, in the browser |

- **Included with lua.email.** The apps are included for lua.email customers at no additional cost. To use them, you need a lua.email account.
- **Windows only.** For now, the apps are only available for 64-bit Windows 10 and 11. On other systems, lua Colabora and the webmail remain available in the browser, and your email, calendar and contacts work in the email programs and phones you already use.
- **Classic Outlook.** lua Sync works in classic Outlook 2010 or later, and lua Conector in classic Outlook 2019 or later, including Microsoft 365 in classic mode. Neither works in the “new Outlook”, that is, with the **New Outlook** toggle turned on.
- **Where to download.** The installers are on the [Downloads](https://lua.email/en/downloads) page, with the version of each app.
- **Passwords.** lua Sync uses the [app password](https://lua.email/en/docs-webmail#senha-dos-programas), the same one you use in Outlook or on a phone set up with IMAP. lua Talk, lua Conector and lua Colabora for Windows use your email address and the same password as the webmail: lua Talk in its own window, and the other two on a browser page. If you do not have the app password, ask whoever manages your company's email.

**Scam warning:** lua.email never asks for your password or your two-step verification code by email, phone or message. Enter your password only in the app windows and on the lua Colabora sign-in page.

**Windows warning the first time you run an installer.** The installers do not have a digital signature yet. Because of that, Windows may show “Windows protected your PC”. Click **More info** and then **Run anyway**. The warning is only about the missing signature and does not mean the file has been changed.

## 2. lua Colabora for Windows: your files on your computer

The lua Colabora app for Windows keeps a folder on your computer in sync with your space in lua Colabora. The files you put in that folder also appear in your browser and on your other devices. The installer and the app are in Brazilian Portuguese. In the steps below, screen and button names are shown exactly as they appear in the installer, followed by the English name where helpful.

### Install

1. Open the installer you downloaded from the [Downloads](https://lua.email/en/downloads) page.
2. If Windows shows the “Windows protected your PC” warning, click **More info** and then **Run anyway**. If Windows asks for permission to make changes, click **Yes**.
3. On the **Bem-vindo ao Instalador do lua Colabora** (Welcome to lua Colabora Setup) screen, click **Próximo** (Next).
4. On the **Escolher Usuários** (Choose Users) screen, choose who the app is installed for: **Instalar pra qualquer um usando este computador** (Install for anyone using this computer; Windows will ask for administrator permission) or **Instalar apenas pra mim** (Install just for me). Click **Próximo** (Next).
5. On the **Escolha o Local da Instalação** (Choose Install Location) screen, the **Pasta Destino** (Destination Folder) field shows where the app will be installed. Keep the suggested folder or click **Procurar** (Browse) to choose another one. Click **Próximo** (Next).
6. On the **Escolha a Pasta do Menu Iniciar** (Choose Start Menu Folder) screen, keep the name **lua Colabora** in the text field. The list below it shows the folders that already exist in the Start menu. You do not need to pick any of them. Leave the **Não criar atalhos** (Do not create shortcuts) option unchecked. Click **Instalar** (Install).
7. On the **Instalando** (Installing) screen, wait for the installation to finish. When the **Completando a instalação do lua Colabora** (Completing lua Colabora Setup) screen appears, click **Concluir** (Finish).

**Where is the app?** Once installed, the app stays in the Windows notification area, next to the clock. If you do not see the icon, click the arrow next to the clock.

**Where is the shortcut?** The installer creates the shortcut in **Start** > **lua Colabora**. To find it faster, type **lua Colabora** in the Start menu.

![The Bem-vindo ao Instalador do lua Colabora (Welcome to lua Colabora Setup) installer screen, with the Próximo (Next) and Cancelar (Cancel) buttons](https://lua.email/assets/docs/app-colabora-01-instalacao.png)

First installer screen (Bem-vindo ao Instalador do lua Colabora, Welcome to lua Colabora Setup): click Próximo (Next).

![The Escolher Usuários (Choose Users) installer screen, with the options Instalar pra qualquer um usando este computador (Install for anyone using this computer) and Instalar apenas pra mim (Install just for me), and the Voltar (Back), Próximo (Next) and Cancelar (Cancel) buttons](https://lua.email/assets/docs/app-colabora-14-para-quem.png)

Escolher Usuários (Choose Users): choose whether the installation is for all users of the computer or only for you.

![The Escolha o Local da Instalação (Choose Install Location) installer screen, with the Pasta Destino (Destination Folder) field and the Procurar (Browse) button](https://lua.email/assets/docs/app-colabora-15-pasta-destino.png)

Escolha o Local da Instalação (Choose Install Location): you can keep the suggested install folder.

![The Escolha a Pasta do Menu Iniciar (Choose Start Menu Folder) installer screen, with the text field containing lua Colabora, the list of Start menu folders, the unchecked Não criar atalhos (Do not create shortcuts) checkbox and the Instalar (Install) button](https://lua.email/assets/docs/app-colabora-16-menu-iniciar.png)

Escolha a Pasta do Menu Iniciar (Choose Start Menu Folder): keep the name lua Colabora, leave the Não criar atalhos (Do not create shortcuts) option unchecked and click Instalar (Install).

![The last installer screen, Completando a instalação do lua Colabora (Completing lua Colabora Setup), with the Concluir (Finish) button](https://lua.email/assets/docs/app-colabora-17-concluir.png)

End of the installation: click Concluir (Finish).

![The Windows Start menu with the search lua Colabora and the lua Colabora app as the best match](https://lua.email/assets/docs/app-colabora-18-menu-iniciar-atalho.png)

The shortcut in Start > lua Colabora: type the name in the Start menu.

### Sign in

1. The first time you open the app, the server address is already filled in and you do not need to change it. Click **Entrar** (Sign in).
2. The browser opens the **Connect to your account** page (Conectar à sua conta). Click **Log in** (Entrar) and type your full email address and your email password.
3. Under **Account access** (Acesso à conta), click **Grant access** (Conceder acesso). When **Account connected** (Conta conectada) appears, go back to the app.
4. Choose the sync mode and the folder on your computer (see below). Then click **Done**.

![First screen of lua Colabora for Windows, Entrar em lua Colabora (Sign in to lua Colabora), with the server address filled in and the Entrar (Sign in) button](https://lua.email/assets/docs/app-colabora-02-entrar.png)

The first screen: the server is already filled in. Click Entrar (Sign in).

![Browser page Connect to your account (Conectar à sua conta), with the security alert and the Log in (Entrar) button](https://lua.email/assets/docs/app-colabora-05-navegador-conectar.png)

In the browser: the Connect to your account page.

![Browser page Grant access, asking for authorization for the app](https://lua.email/assets/docs/app-colabora-06-conceder-acesso.png)

Authorize the app on Grant access.

![Browser page showing Account connected](https://lua.email/assets/docs/app-colabora-07-conta-conectada.png)

Account connected: go back to the app.

### Choose how to sync

The app offers three modes. The default is **Virtual files**. All your files appear in the folder on your computer, but each one is only downloaded when you open it. This way the folder takes up little disk space. To open a file that has not been downloaded yet, your computer needs an internet connection. The other modes are **Synchronize everything**, which downloads all files, takes up more space and lets you open everything without internet, and **Choose what to sync**, to choose which folders stay on your computer.

In **Local sync folder**, check the folder on your computer and, if you want another one, click **Choose**.

![Sync mode selection screen, with Virtual files selected, and the local folder](https://lua.email/assets/docs/app-colabora-08-escolher-pasta.png)

Virtual files is the default mode; below it, the local folder (Local sync folder).

### Use

Put or create files in the chosen folder, as in any Windows folder. They are sent to lua Colabora and become available in the browser and on your other devices. Changes made in lua Colabora also reach the folder on your computer. In the folder, icons show the status of each file. To open on your computer a file that is in the browser, use the **Open locally** option in lua Colabora (see the [lua Colabora manual](https://lua.email/en/docs-colabora)).

![lua Colabora synced folder in Windows File Explorer, with sample files](https://lua.email/assets/docs/app-colabora-03-pasta.png)

The synced folder in File Explorer.

To see the progress, click the lua Colabora icon in the Windows notification area and open the app settings. There you will find the synced folders, the account and, on the **Info** tab, the app version.

![lua Colabora settings window with the account, the synced folders and the Add Folder Sync Connection button](https://lua.email/assets/docs/app-colabora-09-configuracoes.png)

The app settings: the account and the synced folders.

![Info tab of the lua Colabora settings, with version 35.0.3](https://lua.email/assets/docs/app-colabora-10-sobre.png)

The Info tab shows the app version.

### Update

lua Colabora for Windows does not update automatically. When a new version is available, its number appears on the [Downloads](https://lua.email/en/downloads) page. Download the new installer and run it as you did for the installation.

### Uninstall

Open **Windows Settings**, **Apps**, find **lua Colabora** and choose **Uninstall**. Files that were already downloaded stay on your computer. Files that were not downloaded yet (in virtual files mode) stay only in lua Colabora, in the cloud. If the app is open, the uninstaller asks whether it can close it: click **Yes** to continue.

![List of apps installed in Windows with lua Colabora selected for uninstall](https://lua.email/assets/docs/app-colabora-04-desinstalar.png)

Uninstalling lua Colabora from Windows Settings.

![lua Colabora uninstaller asking whether it can close the running app, with the Yes, No and Cancel buttons](https://lua.email/assets/docs/app-colabora-12-desinstalar-aplicativo-aberto.png)

With the app open, the uninstaller asks to close it.

## 3. lua Talk: chat and meetings on your computer

lua Talk brings lua Colabora chat and meetings into a dedicated Windows window. The conversations, people and meetings are the same ones you see in the browser.

**Video meetings:** video conferencing in lua Talk is a separate license, R$ 3.00 per mailbox, per month. See [pricing](https://lua.email/en/pricing).

### Install

1. Open the installer you downloaded from the [Downloads](https://lua.email/en/downloads) page. The installation is only for your Windows user and does not ask for an administrator password.
2. If Windows shows the “Windows protected your PC” warning, click **More info** and then **Run anyway**.
3. Wait for the installation to finish. lua Talk then opens and creates shortcuts in the Start menu and on the desktop.

[Download the lua Talk installation video](https://lua.email/assets/video/app-talk-instalacao.mp4?v=31c35c09)

Installing lua Talk, from the installer to the first window. 1:03 video, no sound, with captions. Real screen, fictional data.

![lua Talk sign-in window with the server address already filled in and the Login button](https://lua.email/assets/docs/app-talk-01-instalacao.png)

The first lua Talk window, with the server already filled in.

### Sign in

1. On the first screen, the server address is already filled in with `https://colabora.lua.email`. Confirm it and click **Login**.
2. A window opens with the lua Colabora sign-in page. Enter your full email address and your email password, then authorize the app.
3. Your conversations appear on the home screen.

![lua Colabora sign-in page opened by lua Talk, with the Username and Password fields](https://lua.email/assets/docs/app-talk-02-entrar.png)

On the sign-in page, use the same email and password as your webmail.

### Use

[Download the lua Talk video on using the app](https://lua.email/assets/video/app-talk-uso.mp4?v=d8851305)

Using lua Talk: sign in, open a conversation and send a message. 4:00 video, no sound, with captions. Real screen, fictional data.

- **Chat.** Open a conversation from the list on the left, or click **New conversation**. Type in the message field at the bottom and send.
- **Meetings.** On the home screen, **Start meeting now** opens a room. Inside a conversation, the **Start call** button starts a call with the people in that conversation.
- **Notifications.** When the window is minimized, a new message shows a Windows notification named lua Talk. The lua Talk icon sits next to the Windows clock. Right-click it to see the **Open** and **Quit** options.
- **App menu.** The three-line icon at the top of the window opens **App settings** and the **About** screen, which shows the installed version.

![lua Talk window with a conversation open, the conversation list on the left and the participants on the right](https://lua.email/assets/docs/app-talk-03-conversa.png)

A conversation in lua Talk.

### Update

lua Talk does not update automatically. When a new version is available, its number appears on the [Downloads](https://lua.email/en/downloads) page. Download the new installer and run it. It replaces the current version, and your conversations are kept because they are stored in lua Colabora.

### Uninstall

Open **Windows Settings**, **Apps**, find **lua Talk** and choose **Uninstall**. Your conversations are not deleted: they stay in lua Colabora.

![Windows installed apps list with lua Talk found by the search, before uninstalling](https://lua.email/assets/docs/app-talk-04-desinstalar.png)

Uninstalling lua Talk from Windows Settings.

## 4. lua Sync: calendar and contacts in Outlook

lua Sync connects your lua.email calendar and contacts to classic Outlook and keeps both sides the same. What you create or change in Outlook appears in the webmail and on your phone, and what changes in the webmail or on your phone appears in Outlook.

- **All calendars and all address books** in your account are synced by default. In Outlook, they appear in folders named **lua - ** followed by the name (for example, **lua - Meu calendário** and **lua - Principal**).
- Read-only calendars and address books, such as the holiday calendar, appear in Outlook for viewing only.
- Tasks are not synced yet.
- Works only in classic Outlook. In the “new Outlook”, the app does not appear.

### Install

1. Close Outlook.
2. Open the installer you downloaded from the [Downloads](https://lua.email/en/downloads) page.
3. If Windows shows the “Windows protected your PC” warning, click **More info** and then **Run anyway**.
4. Choose **Instalar só para mim (recomendado)** (Install just for me, recommended). The other option, **Instalar para todos os usuários** (Install for all users), asks for administrator permission. Follow the wizard, which is in Portuguese, until **Concluir** (Finish).

[Download the lua Sync installation video](https://lua.email/assets/video/app-sync-instalacao.mp4?v=8616a543)

Installing lua Sync, from the installer to the end of the wizard. 1:10 video, no sound, with captions. Real screen, fictional data.

![lua Sync installer window with the options to install only for the current user or for all users](https://lua.email/assets/docs/app-sync-01-instalacao.png)

The first installer step: who to install it for.

![Last lua Sync installer screen, completing the setup wizard, with the Finish button](https://lua.email/assets/docs/app-sync-02-instalado.png)

End of the installation.

### Sign in

1. Open Outlook. Within a few seconds the **lua Sync** window appears. If it does not, go to the **lua Sync** tab in Outlook and click **Perfis de sincronização** (Sync profiles).
2. Type your lua.email address and the **app password**, the same one you use in Outlook or on a phone set up with IMAP. The webmail password is refused. If you do not have the app password yet, see [how the app password works](https://lua.email/en/docs-webmail#senha-dos-programas) or ask whoever manages your company's email.
3. Click **Entrar** (Sign in). A message confirms that your calendar and contacts are now connected to Outlook.
4. The first sync can take a few minutes. After that, what you create or change on one side appears on the other within 15 minutes.

![lua Sync window in Outlook asking for the email address and the app password, with the Sign in and Not now buttons](https://lua.email/assets/docs/app-sync-03-entrar.png)

The lua Sync sign-in window.

![lua Sync window with the message Email or password not accepted and the instruction to use the app password](https://lua.email/assets/docs/app-sync-04-senha-errada.png)

With the webmail password, lua Sync refuses the sign-in and tells you to use the app password.

### Use

[Download the lua Sync video on using the app](https://lua.email/assets/video/app-sync-uso.mp4?v=fd4ca601)

lua Sync in Outlook: sign in, see the calendar and contact folders, and create items on both sides. 5:01 video, no sound, with captions. Real screen, fictional data.

- **Calendar.** In **Calendar**, check the **lua -...** folders you want to see. Create, change and delete events in them as in any Outlook calendar.
- **Contacts.** In **Contacts**, open the **lua -...** folders. A new contact created in Outlook goes to the lua.email address book.
- **Sync right away.** On the **lua Sync** tab, the **Sync now** button updates your calendar and contacts immediately, without waiting for the 15-minute interval.

![Outlook calendar with the lua - Meu calendário and lua - Feriados folders and sample events](https://lua.email/assets/docs/app-sync-05-agenda.png)

The lua.email calendar inside Outlook.

![Outlook Contacts with the folder list lua - Suporte, lua - Principal, lua - Parceiros and others, with no contacts to show in the open folder](https://lua.email/assets/docs/app-sync-06-contatos.png)

The lua.email address books in Outlook.

### Update

lua Sync does not update automatically. When a new version is available, its number appears on the [Downloads](https://lua.email/en/downloads) page. Close Outlook, download the new installer and run it as you did for the installation.

### Uninstall

Open **Windows Settings**, **Apps**, find **lua Sync** and choose **Uninstall**. The **lua -...** folders it created in Outlook stay there, and you can delete them if you want. Your data in lua.email is not changed.

![Windows prompt confirming the removal of lua Sync and all its components](https://lua.email/assets/docs/app-sync-07-desinstalar.png)

Confirming the removal of lua Sync.

### For IT teams: silent installation

The installer can run without showing any screens, with the email address already filled in: `lua-sync-latest.exe /VERYSILENT /SUPPRESSMSGBOXES /NORESTART /ALLUSERS /EMAIL=nome@empresa.com.br`. Each person still has to type the app password the first time Outlook is opened.

## 5. lua Conector: large attachments and meetings in Outlook

lua Conector is an add-in for classic Outlook. It does two things: it turns large attachments into a lua Colabora link, with a password and an expiration date, and it creates lua Talk meetings from an appointment. The server address is already filled in.

Requirements: classic Outlook 2019 or later, on 64-bit Windows 10 or 11. The add-in does not work in the “new Outlook”.

### Install

1. Close Outlook.
2. Open the installer you downloaded from the [Downloads](https://lua.email/en/downloads) page.
3. If Windows shows the “Windows protected your PC” warning, click **More info** and then **Run anyway**. Confirm the request for administrator permission.
4. When the installation finishes, open Outlook. The **lua Conector** tab appears on the ribbon.

[Download the lua Conector installation video](https://lua.email/assets/video/app-conector-instalacao.mp4?v=b1df1a40)

Installing lua Conector in classic Outlook. 0:15 video, no sound, with captions. Real screen, fictional data.

### Sign in

1. On the **lua Conector** tab, click **Settings**. The server address is already filled in.
2. Click **Sign in to lua Colabora...**. Your browser opens the lua Colabora sign-in page. Enter your full email address and your email password and click **Grant access**.
3. Go back to Outlook, click **Test connection** and then **Save**.

If you prefer, use the **Manual** option, with the **lua Colabora app password** (senha do app), created in lua Colabora under **Settings**, **Security**. It is not the app password.

![lua Conector settings window in Outlook, with the server filled in and the Sign in to lua Colabora button](https://lua.email/assets/docs/app-conector-01-configuracoes.png)

lua Conector settings, with the server already filled in.

![Browser page with the message Account connected, saying the app is ready to use](https://lua.email/assets/docs/app-conector-02-conectado.png)

After you grant access, the browser confirms that the account is connected.

### Use

[Download the lua Conector video on using the add-in](https://lua.email/assets/video/app-conector-uso.mp4?v=567f5f46)

Using lua Conector: sign in, send a large attachment as a link and create a lua Talk meeting. 7:16 video, no sound, with captions. Real screen, fictional data.

#### Send a large attachment as a link

1. In a new message, click the **lua Conector** tab and then **Insert sharing link**.
2. Choose the files or folders. Leave the link password and expiration date turned on and click **Next**.
3. Click **Create share**. The link, with its password and expiration date, is added to the message body. Then send the message as usual.

On the **lua Conector** tab, click **Settings**. On the **Sharing** tab, you can turn on the automatic link offer for attachments from 10 MB to 20 MB. Attachments above 20 MB, the Outlook limit, do not get the offer. For those, use the **Insert sharing link** button.

![Outlook warning that the attached file is larger than the server allows and suggesting sending a link](https://lua.email/assets/docs/app-conector-03-anexo-grande.png)

When an attachment exceeds the size limit, you can send it as a lua Colabora link instead.

![lua Conector Montar compartilhamento window (Build share), with the destination folder, no file selected and the Back, Send, Next and Cancel buttons (Voltar, Enviar, Avançar, Cancelar)](https://lua.email/assets/docs/app-conector-04-montar.png)

Building the share: the selected files are uploaded to lua Colabora.

![Build share window with the file upload complete and the progress bar full](https://lua.email/assets/docs/app-conector-05-envio.png)

Upload complete.

#### Create a lua Talk meeting

1. In a new appointment, click **Inserir link do Talk** (Insert Talk link). The **Criar sala do Talk** window (Create Talk room) opens.
2. Enter the title and, if you want, set a password and turn on the waiting room.
3. Confirm. The meeting link is added to the appointment description, and guests join the meeting through it.

![lua Conector Create Talk room window over an Outlook appointment, with title, password and room options](https://lua.email/assets/docs/app-conector-06-reuniao.png)

Creating the lua Talk room from an Outlook appointment.

### Update

lua Conector does not update automatically. When a new version is available, its number appears on the [Downloads](https://lua.email/en/downloads) page. Close Outlook, download the new installer and run it as you did for the installation.

### Uninstall

Open **Windows Settings**, **Apps**, find **lua Conector** and choose **Uninstall**. Your files in lua Colabora are not deleted.

![Windows permission prompt while removing lua Conector](https://lua.email/assets/docs/app-conector-07-desinstalar.png)

Windows asks for permission to remove lua Conector.

## 6. Common questions

- **Is there a version for Mac, Linux or phones?** For now, the apps are only available for Windows. On Mac and Linux, the webmail and lua Colabora open in the browser. On your phone, email, calendar and contacts work with the [email on your phone](https://lua.email/en/email-on-phone) setup, and lua Colabora opens in the browser.
- **Windows blocked the installer.** This is the SmartScreen warning, shown because the installers do not have a digital signature yet. Click **More info** and then **Run anyway**.
- **lua Sync or lua Conector does not appear in Outlook.** Check that you are using classic Outlook. Neither works in the “new Outlook”. Turn off the **New Outlook** toggle in the upper right corner to go back to classic Outlook.
- **lua Sync says “Email or password not accepted”.** Use the app password, not the webmail password. The person who manages email at your company can give it to you.
- **Events take a while to appear in Outlook.** lua Sync updates your calendar and contacts every 15 minutes. To update right away, click **Sync now** on the **lua Sync** tab.
- **Can I install the apps on all company computers at once?** lua Sync supports silent installation (see For IT teams). For the other apps, contact [support](https://lua.email/en/support).
- **I need help.** [Talk to support](https://lua.email/en/support).