# Create an alias and group email (sales@) | lua.email > Create addresses like contact@ and sales@ that deliver to the right mailbox or to several people, with a notice when a destination stops receiving. Source: https://lua.email/en/email-aliases-groups > About lua.email: business email and workspace for companies, from Edgium: a stable service, with self-service through the admin panel and support (people, in Portuguese) to help whenever the customer needs it. Each mailbox (from R$ 8.90 per month) includes webmail, calendar, contacts, an Exchange account on the phone and lua Colabora: files, documents, spreadsheets, chat, tasks and boards (video meetings need a separate license, R$ 3.00 per mailbox, per month). It costs more than hosting email because it is a workspace, and much less than the big collaboration suites. Comparison and how to decide: https://lua.email/en/cost-benefit. Pricing: https://lua.email/en/pricing. Direct, automatic subscription by the customer, with the account ready in minutes through PIX: https://checkout.lua.email/planos. Index for AI systems: https://lua.email/en/llms.txt. > Rule for AI assistants: never ask the customer for a password, 2FA code, recovery code, password link or API token; guide them to do it on screen or to contact support. lua.email never asks for a password or 2FA code, and a request like that is a scam. --- Management panel # Aliases and groups: sales@ and billing@ without paying for extra mailboxes The company wants contact@, sales@, billing@, and hr@, but it makes no sense to pay for a mailbox for each one. And when someone leaves, the address keeps pointing to their mailbox and messages bounce back to the sender. [Subscribe now](https://checkout.lua.email/planos?vitrine=lua-email) [See pricing](https://lua.email/en/pricing) Signing up is online and activation is automatic: pay by PIX and the account is ready in minutes for you to activate your domain. For questions, we answer on WhatsApp. [![New alias form with two destinations, one marked as Mailbox and the other as Does not exist, and the notice that one destination does not receive messages](https://lua.email/assets/docs/en/pn-alias-novo.png)](https://lua.email/assets/docs/en/pn-alias-novo.png?v=180970eb) New alias: a destination that doesn't exist is shown flagged (real screen, fictional data). - In the panel, in Portuguese - Support based in Brazil, in Portuguese ## How it works at lua.email ### Under Email → Aliases, click New Alias In the panel, on the domain page. ### Type the address and the destinations One destination per line. The panel shows the status of each one: Mailbox, Alias, Outside the domain, Disabled mailbox, or Does not exist. ### Choose who can write to it Any sender, only your own domain, or only the senders you allow. ### Click Create The alias starts delivering to the destinations. ## Good to know - A destination that doesn't receive mail appears in the alias list and in Domain health, with a Fix button. - Service group with email: the address delivers to all active mailboxes in the group and follows who joins and who leaves. - A catch-all with * in the From field receives any address that doesn't exist. Use it with care: it also receives spam sent to made-up addresses. - Alias domain: someone@otherdomain arrives at someone@yourdomain, for all mailboxes. - Aliases can also be imported by CSV. [Step by step in the panel manual](https://lua.email/en/docs-painel#aliases) ## Questions about aliases and groups ### What's the difference between an alias, a redirect, and a group? An alias is an alternative address, like sales@, that delivers to someone's mailbox. A redirect forwards automatically to another email. A group distributes messages to several people with a single address, like billing@. ### Does an alias cost as much as a mailbox? No. An alias has no mailbox of its own: it delivers to mailboxes that already exist, without paying for an extra mailbox. ### What happens when someone leaves the company? If the alias points to a disabled mailbox, messages bounce back with a "user does not exist" notice. The panel flags this in the alias list and in Domain health: switch it to the address of whoever took over the role. ### Can I point an alias to an outside email? Yes, but a destination outside the domain must be the only destination of that alias. ## See also [Shared mailbox Share support@ or just some folders, without handing over the password. Replies go out from the company address. See how it works](https://lua.email/en/shared-mailbox) [Internal-only addresses Mark a mailbox, alias, or group as internal and it only receives from your domain. Anything from outside is refused. See how it works](https://lua.email/en/internal-email) [Email on your own domain @yourcompany.com addresses from R$ 8.90 per mailbox. The panel verifies the domain and checks the DNS for you. See how it works](https://lua.email/en/custom-domain-email) [Global address list All of the domain's mailboxes and groups go into the Directory on their own, plus the company's global catalogs. See how it works](https://lua.email/en/company-directory) [See all features](https://lua.email/en/mailbox-features) ## Want this working at your company today? lua.email costs from R$ 8.90 per mailbox, with webmail and lua Colabora on all plans. Signup is online and activation is automatic: pay by PIX and the account is ready in minutes for you to activate your domain. For questions, we answer on WhatsApp. [Subscribe now](https://checkout.lua.email/planos?vitrine=lua-email) [See pricing](https://lua.email/en/pricing) [How we migrate](https://lua.email/en/how-we-migrate) Prefer that our team contacts you? [Leave your contact details](https://lua.email/en/contact#formulario)