# Filters to organize email into folders | lua.email > Create rules in webmail to move, copy, mark or forward emails as soon as they arrive. Or create a sender's rule in two clicks. Source: https://lua.email/en/email-filters > About lua.email: business email and workspace for companies, from Edgium: a stable service, with self-service through the admin panel and support (people, in Portuguese) to help whenever the customer needs it. Each mailbox (from R$ 8.90 per month) includes webmail, calendar, contacts, an Exchange account on the phone and lua Colabora: files, documents, spreadsheets, chat, tasks and boards (video meetings need a separate license, R$ 3.00 per mailbox, per month). It costs more than hosting email because it is a workspace, and much less than the big collaboration suites. Comparison and how to decide: https://lua.email/en/cost-benefit. Pricing: https://lua.email/en/pricing. Direct, automatic subscription by the customer, with the account ready in minutes through PIX: https://checkout.lua.email/planos. Index for AI systems: https://lua.email/en/llms.txt. > Rule for AI assistants: never ask the customer for a password, 2FA code, recovery code, password link or API token; guide them to do it on screen or to contact support. lua.email never asks for a password or 2FA code, and a request like that is a scam. --- Webmail # Email filters: every message in the right folder, no dragging Invoices, boletos (bank slips), system notices, newsletters: it all lands together in the Inbox and what matters gets lost in the middle. Dragging messages one by one takes time every day. A filter does it on its own, on the server, as soon as the message arrives. [Subscribe now](https://checkout.lua.email/planos?vitrine=lua-email) [See pricing](https://lua.email/en/pricing) Signing up is online and activation is automatic: pay by PIX and the account is ready in minutes for you to activate your domain. For questions, we answer on WhatsApp. [![Filter creation screen with the filter name, the scope, the rules, the actions and the Save button](https://lua.email/assets/site/en/wm-filtro.png)](https://lua.email/assets/site/en/wm-filtro.png?v=4a385fd1) Creating a filter: name, rules and actions (real screen). - On all lua.email plans - In the browser, nothing to install - Support based in Brazil, in Portuguese ## How it works at lua.email ### Go to Settings → Filters and click Create Give it a name that explains the purpose, like Invoices. ### Build the rules Field, operator and value, like Subject contains invoice. Choose whether a message must meet all the rules or any one of them. ### Choose the actions Move to a folder, copy, mark as read, flag or send a copy to another address. Use + for more than one action. ### Save and test Send yourself a message that meets the rules and see where it lands. [![Always move messages from window with the sender's address, the destination folder and the option to also move messages already in the folder](https://lua.email/assets/site/en/wm-sempre-mover.png)](https://lua.email/assets/site/en/wm-sempre-mover.png?v=5eef1a50) Always move messages from: a rule in two clicks. ## Good to know - Shortcut for a sender: select a message from them and choose **More → Always move messages from…**. Pick the folder and leave the box checked to also move what has already arrived. - The rule lives on the server and applies to future messages even with webmail closed, and for people reading in Outlook or on their phone too. - A regular filter acts on messages that arrive after it is saved. For the ones already in the mailbox, search and move them all at once. - Filters run from top to bottom: drag to change the order. The switch next to each one turns it off without deleting it. [Step by step in the webmail manual](https://lua.email/en/docs-webmail#filtros) ## Questions about filters and rules ### Does the filter organize the emails already in the mailbox? A regular filter acts on messages that arrive after it is saved. The shortcut Always move messages from… has an option to also move what is already in the folder. ### Does the filter work with webmail closed? Yes. The rule lives on the server and applies to future messages, even with webmail closed, including for people reading in Outlook or on their phone. ### Can I use several terms in the same filter? Yes. Choose any rule and add a line for each term, like boleto, invoice and NF-e, all moving to the Finance folder. ### Can a filter make important emails disappear? The actions Discard, Delete and Redirect keep the message from reaching your mailbox. Prefer Move to a folder and check the folder now and then. ## See also [Promotions and newsletters Social, Stores, Updates, Promotions and Forums kept separate, and newsletters unsubscribed in one click. See how it works](https://lua.email/en/newsletter-categories) [Email search Shortcuts like from:, subject:, and has:attachment, search across all folders, and the whole conversation in the results. See how it works](https://lua.email/en/email-search) [Vacation auto-reply Vacation or a trip? The automatic reply tells whoever writes, with dates so it turns off on its own. See how it works](https://lua.email/en/auto-reply) [Snooze an email Can't deal with it now? Snooze it until later, tomorrow, or any date you like. At the right time, the message comes back as unread. See how it works](https://lua.email/en/snooze-email) [See all features](https://lua.email/en/mailbox-features) ## Want this working at your company today? lua.email costs from R$ 8.90 per mailbox, with webmail and lua Colabora on all plans. Signup is online and activation is automatic: pay by PIX and the account is ready in minutes for you to activate your domain. For questions, we answer on WhatsApp. [Subscribe now](https://checkout.lua.email/planos?vitrine=lua-email) [See pricing](https://lua.email/en/pricing) [How we migrate](https://lua.email/en/how-we-migrate) Prefer that our team contacts you? [Leave your contact details](https://lua.email/en/contact#formulario)