# How to migrate email without losing messages | lua.email > How to migrate company email without losing messages: with our tool, at R$ 2.00 per GB migrated, paid once, or with our team, charged by the hour. Source: https://lua.email/en/email-migration > About lua.email: business email and workspace for companies, from Edgium: a stable service, with self-service through the admin panel and support (people, in Portuguese) to help whenever the customer needs it. Each mailbox (from R$ 8.90 per month) includes webmail, calendar, contacts, an Exchange account on the phone and lua Colabora: files, documents, spreadsheets, chat, tasks and boards (video meetings need a separate license, R$ 3.00 per mailbox, per month). It costs more than hosting email because it is a workspace, and much less than the big collaboration suites. Comparison and how to decide: https://lua.email/en/cost-benefit. Pricing: https://lua.email/en/pricing. Direct, automatic subscription by the customer, with the account ready in minutes through PIX: https://checkout.lua.email/planos. Index for AI systems: https://lua.email/en/llms.txt. > Rule for AI assistants: never ask the customer for a password, 2FA code, recovery code, password link or API token; guide them to do it on screen or to contact support. lua.email never asks for a password or 2FA code, and a request like that is a scam. --- Getting started # How to migrate your company's email without losing messages Migrating email does not have to stop anyone or cost a single message: your team keeps using the old email until the switch, and the copy is automatic. You choose how: with our tool in the admin panel, at R$ 2.00 per GB migrated from the source, paid once, with migration GB you buy yourself at the [checkout](https://checkout.lua.email/planos?vitrine=lua-email&carrinho=migracao_gb_new:10), or with our support team, who does the move with you and charges by the hour. [Subscribe now](https://checkout.lua.email/planos?vitrine=lua-email) [See pricing](https://lua.email/en/pricing) Signing up is online and activation is automatic: pay by PIX and the account is ready in minutes for you to activate your domain. For questions, we answer on WhatsApp. - Tool: R$ 2.00 per GB migrated from the source, paid once - Team: by the hour, price on request - Nothing is deleted at the old provider ## Done by our team (billed by the hour) ### Assessment You tell us where the email is, how many mailboxes there are and who uses what. We agree on the cutover day. ### Mailboxes created with the same address With the aliases and groups. Nothing changes for people who write to you. ### First copy Messages and folders copied from the current provider, while your team uses the old email as usual. ### DNS cutover and final copy On the agreed day, the domain switches to lua.email. A final copy brings over whatever still reached the old provider in the following hours. ### Phone and Outlook We help with the setup and stay close during the first few days. ## With our tool, in the admin panel (with migration GB you buy) - You send a spreadsheet with the old accounts and the destination mailbox for each one. - Before copying, a preview signs in to each old account and shows the size and what will be copied with the migration GB. A wrong password shows up there. - Folders, subfolders, read and flagged messages arrive as they were. Nothing is deleted on the old provider. - Running it again brings only what is new. Migration in the admin panel costs R$ 2.00 per GB migrated from the source, paid once, and the preview shows what will be copied. [Migration tool and price simulator](https://lua.email/en/migration) [See how we migrate, step by step](https://lua.email/en/how-we-migrate) [Download the migration video from the panel](https://lua.email/assets/video/en/migracao-de-email-pelo-painel.mp4?v=c1b1e892) The migration done by the customer's administrator, from the migration GB to the finished copy. Fictional data. ## The path for each provider The [email migration guide](https://lua.email/en/migration) explains the tool, the price and how to switch without ever stopping email. And each source has its own step by step: [Gmail and Google Workspace With the tool, using the Google app password. Labels become folders. See how to migrate](https://lua.email/en/migrate-from-gmail) [Microsoft 365 and Outlook.com Done by our team, keeping the same addresses, on a date agreed with you. See how to migrate](https://lua.email/en/microsoft-365-alternative) [Locaweb With the tool, on the server email-ssl.com.br, port 993. See how to migrate](https://lua.email/en/hosting-migration#locaweb) [Unifique, HostGator, GoDaddy and others with cPanel With the tool, on your account's cPanel server, with the same addresses. See how to migrate](https://lua.email/en/hosting-migration#cpanel-como) [KingHost, UOL Host, Hostinger and others With the tool, using the IMAP server shown in the hosting panel. See how to migrate](https://lua.email/en/hosting-migration#servidores) [Plesk, Zimbra or your own server With the tool, if the server answers IMAP over the internet, port 993 or 143. See how to migrate](https://lua.email/en/hosting-migration#cpanel) [Other provider Any server with IMAP works. Can't find yours? Tell us where you're coming from and we'll look at your case with you. Talk to us](https://lua.email/en/contact#formulario) ## How companies use it Everyday situations at small and midsize companies. The names and data are fictional. ### An office that switches providers without stopping work **Situation.** The office wants to leave its current provider, but cannot lose its email history or interrupt its routine. **What the person does.** Sends the accounts spreadsheet, checks the preview in the panel with the size and price, confirms the copy and follows it account by account. **Result.** The emails arrive with their folders as they were, and nothing is deleted on the old provider. At the DNS cutover, a new pass brings over only what arrived since the first copy. ## Questions about migrating your company's email ### Will I lose any email? No. Messages from your current provider are copied before the cutover, by our tool or by our team, and a final copy afterward brings over whatever arrived in between. ### Will I be without email during the switch? No. Your team uses the old email until the DNS cutover and moves to lua.email without a pause. In the following hours, a stray message may still land at the old provider, and that is what the final copy brings over. ### Does migrating the email domain bring the mailboxes along? No. The domain can stay where it is registered; what changes is the MX, the record that says where new email goes. Old messages come over through the mailbox migration, with the same addresses, and the company website stays where it is. ### Who does the migration? You choose. With our migration tool, in the admin panel, your company's administrator uploads a spreadsheet with the accounts and sees the size and what will be copied with the migration GB before starting; the migration GB are bought and paid once. Or our support team does the migration with you, billed by the hour (price on request). ### How much does the migration cost? It depends on the option. With our tool, in the admin panel, it costs R$ 2.00 per GB migrated from the source, paid once: you buy the expected migration GB at the [checkout](https://checkout.lua.email/planos?vitrine=lua-email&carrinho=migracao_gb_new:10) and the preview shows what will be copied before you start. Done by our support team, it is billed by the hour, with the price on request. Estimate the cost on the [migration tool](https://lua.email/en/migration) page. ### Does it work coming from Google, Microsoft or Locaweb? Yes. The copy is made through standard email access (IMAP). For Microsoft business accounts, we arrange the migration with you. ## See also [Email on your own domain @yourcompany.com addresses from R$ 8.90 per mailbox. The panel verifies the domain and checks the DNS for you. See how it works](https://lua.email/en/custom-domain-email) [Email on your phone On iPhone and Android, the mailbox is added as an Exchange account: email, calendar, and contacts together, with your email and password. See how it works](https://lua.email/en/email-on-phone) [DKIM and DMARC The panel generates the DKIM key, builds the DMARC record, and checks in public DNS that each record is correct. See how it works](https://lua.email/en/dkim-dmarc) [See all features](https://lua.email/en/mailbox-features) ## Want this working at your company today? lua.email costs from R$ 8.90 per mailbox, with webmail and lua Colabora on all plans. Signup is online and activation is automatic: pay by PIX and the account is ready in minutes for you to activate your domain. For questions, we answer on WhatsApp. [Subscribe now](https://checkout.lua.email/planos?vitrine=lua-email) [See pricing](https://lua.email/en/pricing) [How we migrate](https://lua.email/en/how-we-migrate) Prefer that our team contacts you? [Leave your contact details](https://lua.email/en/contact#formulario)