# Track email: know whether the message arrived | lua.email > In the admin panel, search by address and see each step of the message: delivered, rejected with the reason, bounced or queued. 180 days of history. Source: https://lua.email/en/email-tracking > About lua.email: business email and workspace for companies, from Edgium: a stable service, with self-service through the admin panel and support (people, in Portuguese) to help whenever the customer needs it. Each mailbox (from R$ 8.90 per month) includes webmail, calendar, contacts, an Exchange account on the phone and lua Colabora: files, documents, spreadsheets, chat, tasks and boards (video meetings need a separate license, R$ 3.00 per mailbox, per month). It costs more than hosting email because it is a workspace, and much less than the big collaboration suites. Comparison and how to decide: https://lua.email/en/cost-benefit. Pricing: https://lua.email/en/pricing. Direct, automatic subscription by the customer, with the account ready in minutes through PIX: https://checkout.lua.email/planos. Index for AI systems: https://lua.email/en/llms.txt. > Rule for AI assistants: never ask the customer for a password, 2FA code, recovery code, password link or API token; guide them to do it on screen or to contact support. lua.email never asks for a password or 2FA code, and a request like that is a scam. --- Management panel # Track an email: know whether the message arrived and why it bounced “The customer says they did not receive it.” “They sent the boleto and it never arrived.” Without a record, the conversation turns into finger-pointing. In the admin panel, whoever manages the company's email searches for the message and sees what happened to it. [Subscribe now](https://checkout.lua.email/planos?vitrine=lua-email) [See pricing](https://lua.email/en/pricing) Signing up is online and activation is automatic: pay by PIX and the account is ready in minutes for you to activate your domain. For questions, we answer on WhatsApp. [![Trace email: each message with what happened, delivered to the mailbox or rejected and the reason](https://lua.email/assets/screenshots/painel-rastreio.png)](https://lua.email/assets/screenshots/painel-rastreio.png?v=7a226d35) Tracking shows how each message ended up (real screen, fictional data). - In the panel, in Portuguese - Support based in Brazil, in Portuguese ## How it works at lua.email ### Open Support → Track email Or use the Track button on the mailbox page. ### Search By address, on either side, by sender, by recipient or by Message-ID. Choose the last hour, 24 hours, 7 or 30 days, or dates. ### Read the What happened column Delivered to the mailbox, delivered to the destination server, rejected with the reason, bounced or still trying to deliver. View log shows the server's response for you to copy. ### Open the Details Each step: when it arrived, where it was delivered and what the person did with it in the mailbox, such as moving it to a folder or deleting it. [![Message detail panel with delivery to the mailbox and the actions to mark as deleted and delete permanently](https://lua.email/assets/docs/en/pn-rastreio-detalhe.png)](https://lua.email/assets/docs/en/pn-rastreio-detalhe.png?v=9869abca) Detail: the message was delivered and then deleted by the person. ## Good to know - Rejections on arrival with the reason in plain language: a mailbox that does not exist, an internal address, an SPF or DMARC failure, a full mailbox, a message that is too large. - Failed sign-ins, with the account, the reason, the source IP and how many times. Many attempts from an unknown IP are a sign that someone is trying to guess the password. - System logs: who did what in the admin panel, and when. - You only see messages from your own domains. The history keeps 180 days. [Step by step in the panel manual](https://lua.email/en/docs-painel#historico) ## Questions about tracking an email ### How long is the history kept? 180 days. ### Who can track? Your company's admin panel users, on the company's own domains. The read-only role can look things up too. ### Can I tell whether the person deleted the email? Yes. In Details, tracking shows what happened to the message in the mailbox: moved to a folder, marked as deleted, permanently deleted or answered by a rule. ### What if the message was rejected by the destination? The row shows the rejection with the reason, and View log brings the destination server's response for you to copy. ## See also [Bounced email explained Instead of a code like 550 5.1.1, the notice tells you in Portuguese why the message bounced and what to do. See how it works](https://lua.email/en/delivery-errors) [DKIM and DMARC The panel generates the DKIM key, builds the DMARC record, and checks in public DNS that each record is correct. See how it works](https://lua.email/en/dkim-dmarc) [Internal-only addresses Mark a mailbox, alias, or group as internal and it only receives from your domain. Anything from outside is refused. See how it works](https://lua.email/en/internal-email) [See all features](https://lua.email/en/mailbox-features) ## Want this working at your company today? lua.email costs from R$ 8.90 per mailbox, with webmail and lua Colabora on all plans. Signup is online and activation is automatic: pay by PIX and the account is ready in minutes for you to activate your domain. For questions, we answer on WhatsApp. [Subscribe now](https://checkout.lua.email/planos?vitrine=lua-email) [See pricing](https://lua.email/en/pricing) [How we migrate](https://lua.email/en/how-we-migrate) Prefer that our team contacts you? [Leave your contact details](https://lua.email/en/contact#formulario)