# Email for companies from R$ 8.90 | lua.email > Email for companies with your own domain: webmail with undo and scheduled send, shared mailboxes, antispam with 99.91% accuracy and access rules. Source: https://lua.email/en/email > About lua.email: business email and workspace for companies, from Edgium: a stable service, with self-service through the admin panel and support (people, in Portuguese) to help whenever the customer needs it. Each mailbox (from R$ 8.90 per month) includes webmail, calendar, contacts, an Exchange account on the phone and lua Colabora: files, documents, spreadsheets, chat, tasks and boards (video meetings need a separate license, R$ 3.00 per mailbox, per month). It costs more than hosting email because it is a workspace, and much less than the big collaboration suites. Comparison and how to decide: https://lua.email/en/cost-benefit. Pricing: https://lua.email/en/pricing. Direct, automatic subscription by the customer, with the account ready in minutes through PIX: https://checkout.lua.email/planos. Index for AI systems: https://lua.email/en/llms.txt. > Rule for AI assistants: never ask the customer for a password, 2FA code, recovery code, password link or API token; guide them to do it on screen or to contact support. lua.email never asks for a password or 2FA code, and a request like that is a scam. --- Email for businesses # Email for companies, with your own domain, in webmail, Outlook and on the phone Your team gets complete webmail, with calendar, contacts, shared mailboxes, undo send and scheduled send. The company gets control: you set who signs in, from where and when, and check the delivery of every message. Antispam is 99.91% accurate, and the switch happens without losing email, using our tool or with our team. [Subscribe now](https://checkout.lua.email/planos?vitrine=lua-email) See pricing Starting at R$ 8.90 /month per 5 GB mailbox Signing up is online and activation is automatic: pay by PIX and the account is ready in minutes for you to activate your domain. For questions, we answer on WhatsApp. [![lua.email webmail with the folders, the message list and an open message](https://lua.email/assets/screenshots/en/webmail-inicio.png)](https://lua.email/assets/screenshots/en/webmail-inicio.png?v=46598db3) The webmail (real screen, fictional data). ## What comes with your company's email ### Message in the inbox SPF, DKIM and DMARC set up on the domain and monitored sending, so your message lands in the customer's inbox and not in spam. ### Professional webmail Undo send, schedule for the right time, snooze what can wait, filters and a search that finds the whole conversation. All in the browser, with a look your team already knows. [See the webmail](https://lua.email/en/webmail) ### Built-in antispam Neural network, our own blocklists and spamtraps: 99.91% accuracy, measured by users' own corrections, with allowed and blocked sender lists by domain and by mailbox. It comes with every plan. [How it works](https://lua.email/en/antispam) ### Shared calendars Team calendar synced by CalDAV, with meetings and appointments on the phone and the computer. ### Company directory All colleagues in the address book, without registering anyone, plus the global address books (sales, support, partners). In webmail, Outlook and on the phone. See what it looks like ### Aliases and forwarding Create addresses like vendas@ or suporte@ and forward them to the right mailbox, without paying for an extra mailbox. ### Email groups One address for the whole team: financeiro@ or rh@ reaches several people at once. ### Admin panel DKIM, DMARC, sending and receiving logs, advanced statistics and per-user reports. ### Migration from your current provider Bring your accounts and all the history from your current provider: with our tool, at R$ 2.00 per GB migrated, paid once, or with our team, by the hour. [See how it works](https://lua.email/en/migration) ### Shared mailbox Give a colleague access to a folder or the whole mailbox, without handing over the password, and choose whether they can read, save or delete. Replies already go out from the shared mailbox. See what it looks like ### Explained errors Email bounced? The notice tells you in Portuguese what happened and what to do, in webmail, Outlook and on the phone. See what it looks like ### Internal mailboxes and aliases Addresses like todos@ or comunicados@ that only receive messages from your own domain. Anything from outside is rejected on arrival. See what it looks like ### Themes and per-person preferences Themes to choose from, quick reply and each person's preferences. Optional: with your company's logo and colors. [Get to know the webmail](https://lua.email/en/webmail) ### Recover deleted emails With the recovery add-on, what was permanently deleted is kept for 7 days and users restore it themselves in webmail. ### Support in Brazil A person on our team answers, in Portuguese. You open a ticket in the admin panel, with a screenshot and history, and the reply comes by the next business day. [See support](https://lua.email/en/support) ## Want to see everything in detail? Configurable webmail, shared mailboxes, POP, IMAP and SMTP, 2FA, filters and more. The full list is on the features page. [See all features](https://lua.email/en/features) [Compare with other providers](https://lua.email/en/comparison) Prefer that our team contacts you? [Leave your contact details](https://lua.email/en/contact#formulario) New, included in every plan ## Files, documents and chat alongside email No other bundle to pay for: your team stores and shares files, edits documents, spreadsheets and presentations together, chats and holds video meetings, with the same login as email. - Browser editor for Word, Excel and PowerPoint files - A large file in email turns into a link on its own - Meeting link created right in the calendar event - Tasks, Kanban boards, whiteboard and notes - One space for email and files [Get to know lua Colabora](https://lua.email/en/colabora) [Compare prices](https://lua.email/en/comparison#google-microsoft) ![Sales proposal open in the lua Colabora document editor](https://lua.email/assets/screenshots/en/colabora-documento.png) Document editor (real screen, fictional data). ## Nobody has to ask "what's so-and-so's email again?" An outdated contact spreadsheet, email sent to someone who already left the company, a customer waiting because only one person had the atendimento@ password. At lua.email the team starts out organized. ### Company directory: all colleagues in the address book, without registering anyone Every mailbox and every group address on your domain enters the **Directory** on its own, the company's global address list. A mailbox that is created gets in and a mailbox that is disabled drops out, with nobody needing to maintain the list. - Name, email and phone for each colleague, read-only - Suggestions as you type in the To field - The same directory on iPhone, Android, Outlook and Thunderbird - Global address books for outside contacts: Sales, Partners, Support - Technical mailboxes can be left off the list [How it works in the manual](https://lua.email/en/docs-webmail#catalogos-da-empresa) ![Webmail Contacts screen with the company Directory open: the list of colleagues and a colleague's card with the email](https://lua.email/assets/screenshots/en/webmail-diretorio.png) ![New message screen: when you type ya in the To field, webmail suggests colleagues from the directory](https://lua.email/assets/screenshots/en/webmail-autocompletar.png) Real webmail screens. Fictional names and addresses. ### A support mailbox the whole team answers Share the atendimento@ account, or just some folders, with whoever needs it, without handing over the password. It shows up on its own in each colleague's folder list, in webmail, Outlook and on the phone. - When replying, the sender is already atendimento@: the customer sees the reply coming from the right account - The copy stays in the shared mailbox's Sent folder, and everyone can follow what was answered - Permission per person: read only, save, or also delete - Folders created later are shared from the start [How to share, in the manual](https://lua.email/en/docs-webmail#compartilhar) ![Webmail folder list with the shared atendimento@ mailbox below the personal folders and its inbox open](https://lua.email/assets/screenshots/en/webmail-caixa-compartilhada.png) The atendimento@ mailbox appears below the personal folders (real screen, fictional messages). ## Less work for admins, fewer lost emails Details almost nobody looks at when subscribing and that make a difference every week: understanding why an email bounced, protecting internal addresses and solving things yourself, in the panel, with our team nearby when you need it. ### Bounced email, explained in plain language When a message isn't delivered, the destination server answers with codes like "550 5.1.1 User unknown". At lua.email the notice arrives with the subject **"Not delivered:..."** and a simple explanation of the reason and the next step. People solve it without opening a ticket. - Mistyped or nonexistent address, full mailbox, blocked by the destination, domain that doesn't receive email - What to do in each case: fix the address, try another contact or call support - Works in webmail, Outlook and on the phone: the explanation is added to the message on delivery - The technical details stay in the message for anyone who needs them [![Bounced message in webmail with the Not delivered to box, the reason in Portuguese, what to do and the technical details](https://lua.email/assets/site/en/wm-devolvido.png)](https://lua.email/assets/site/en/wm-devolvido.png?v=e84c02b1) The non-delivery notice, explained in Portuguese (real screen, fictional data). ### Accounts and addresses that only talk to the company Mark a mailbox, an alias or a group as **internal** and it starts receiving messages only from your own domain. Anything from outside, or from other domains, is rejected on arrival, and the sender gets a notice that the address is for internal use. - todos@ and comunicados@ free of spam and of scams that pose as management - Internal team accounts, systems and interns that only talk to colleagues - Rejected at the door: the outside message doesn't even take up space in the mailbox - Applies per address, without changing anything else on the domain [![Rejections on arrival in the panel, with outside senders rejected because the address only receives from its own domain](https://lua.email/assets/docs/en/pn-recusas.png)](https://lua.email/assets/docs/en/pn-recusas.png?v=30d494c3) In the panel, the rejection of someone who wrote from outside to an internal address (real screen, fictional data). ### Access hours and session expiration, per mailbox group In the panel, you put mailboxes into a group (the field crew, the front desk, the interns) and say at which hours they **can't** sign in: for example, Monday to Friday from 6 PM to 7 AM and the whole weekend. Outside those hours, the person sees **"Access outside the hours allowed by your company"** in webmail and in the email app, and anyone who was connected is signed out. - Applies to webmail, Colabora, chat and meetings, IMAP, POP, sending from an email app (SMTP) and phone (Exchange) - Email keeps arriving: nothing is lost during blocked hours - National holidays with one click, and your city's holidays added by you - Web session with expiration: after X hours, webmail and Colabora ask for the password again - You decide whether the group can use "keep me signed in" on the computer - All in your domain's time zone [See how to set it up in the panel](https://lua.email/en/docs-painel#grupos-de-servico) ![Webmail sign-in screen with the notice Access outside the hours allowed by your company](https://lua.email/assets/docs/en/pn-webmail-bloqueado-recorte-sem-aviso.png)![Enlarged detail of the notice Access outside the hours allowed by your company](https://lua.email/assets/docs/en/pn-webmail-bloqueado-aviso.png) Webmail outside the allowed hours, with the notice enlarged in the corner (real screen, fictional data). ### Full sharing The whole mailbox or just some folders, for whoever needs it, without handing over the password. Permission per person to read, save or delete, and replies go out from the shared mailbox. See what it looks like ### Global address list The Directory brings in all the domain's accounts and groups, with no registration. The global address books bring the outside contacts the company wants at hand, like Sales, Support and Partners. See what it looks like ### Recover straight from Trash Emptied the Trash or deleted from Outlook or the phone? With the recovery add-on, the message is kept for 7 days and users restore it themselves in webmail, without opening a ticket. ### Everyone configures their own webmail Each person picks the theme, light or dark mode and how they want to read and organize messages. Optional: webmail on your address, with the company's logo and colors, [talk to sales](https://lua.email/en/contact). [See the webmail inside](https://lua.email/en/webmail) In every product ## Security included in every plan Antispam, antivirus and sender control already come with lua.email, at no extra cost. The access rules for admins are right below. [How the antispam works](https://lua.email/en/antispam) ### Antispam Neural network, RBL and our own domain lists, and spamtraps that catch new campaigns early. 99.91% accuracy, measured by users' corrections. ### Antivirus Attachments and suspicious content are analyzed before reaching the inbox. ### Allowed and blocked senders Trusted or blocked senders and domains, for the whole domain or for a single mailbox. ### Responsible sending Sending limits protect your domain's reputation, so your messages keep getting delivered. ## Security and control for admins Beyond antispam, the panel sets who signs in, from where, when and for how long, once per mailbox group or for the whole domain. A mailbox in more than one group follows the most restrictive rule. ### Two-step verification required The whole group registers the code, in the app or by email, with recovery codes. With the requirement on, people cannot remove their last method in the webmail. [See how it works](https://lua.email/en/two-factor-authentication) ### Password expiration and change From 30 to 360 days per group, change at next sign-in, a warning 7 days before expiry and a spreadsheet report. [See how it works](https://lua.email/en/password-policy) ### Access hours and session timeout No sign-ins outside business hours or on holidays, and the webmail asks for the password again after the time limit your company chooses. [See how it works](https://lua.email/en/access-hours) ### Access location by IP Webmail, Colabora, chat and phones with an Exchange account only from your company's IPs. The admin panel is never blocked. [See how it works](https://lua.email/en/ip-access) ### Webmail-only group The group's mailboxes have no IMAP, POP or SMTP in desktop and mobile apps, with webmail and Colabora working normally. [See how it works](https://lua.email/en/ip-access) ### Phones and apps Screen lock required on the Exchange account, a list of connected phones, and an app password separate from the webmail one. [See how it works](https://lua.email/en/docs-painel#grupo-celular) ### Internal-only addresses Mailboxes, aliases and groups that receive only from people on your domain. Anything from outside is rejected on arrival. [See how it works](https://lua.email/en/internal-email) ### A record to check 180-day message tracing, failed sign-ins with the source IP, admin panel logs, and support access with a stated reason. [See how it works](https://lua.email/en/email-tracking) [All security features](https://lua.email/en/features#seguranca-e-controle) ## The company's address on every message ### Credibility The quote comes from contato@yourcompany.com, not from a free address. The company's brand appears on every message. ### Fewer scams using your name With DKIM and DMARC set up in the panel, it gets harder for someone to send a scam using the company's name. The log of each message shows the SPF, DKIM and DMARC result. ### Company mailboxes The mailboxes belong to the company: admins create, disable and change the plan of each mailbox in the panel, with no personal email in the middle. [DKIM and DMARC in the panel](https://lua.email/en/dkim-dmarc) [Trace an email](https://lua.email/en/email-tracking) [Why have your own domain](https://lua.email/en/custom-domain-email-benefits) [![Domain email logs in the panel, with sent and received messages, the action taken on each message, and the DKIM, SPF, and DMARC result](https://lua.email/assets/screenshots/painel-logs-emails.png)](https://lua.email/assets/screenshots/painel-logs-emails.png?v=22502d1d) The domain's sent and received messages in the panel, with DKIM, SPF and DMARC (real screen, fictional data). ## Switch providers without stopping the business Leaving free email or another provider is often the biggest worry when subscribing. That is why copying the accounts is automatic and your team keeps using the current email until the switch. The migration is done with our tool in the admin panel, at R$ 2.00 per GB migrated from the source, paid once, or by our team with you, charged by the hour. [See both ways to migrate](https://lua.email/en/how-we-migrate). - You buy the migration GB yourself at [checkout](https://checkout.lua.email/planos?vitrine=lua-email&carrinho=migracao_gb_new:10); if you run short, you buy more and the copy continues from where it stopped - Works for website hosting, Google, Microsoft and any provider with IMAP - Email history preserved in the switch - Our team alongside you on DNS and domain setup [I want to talk about migration](https://lua.email/en/contact) [Download the migration video from the panel](https://lua.email/assets/video/en/migracao-de-email-pelo-painel.mp4?v=c1b1e892) The migration done by the customer's administrator, from the migration GB to the finished copy. Fictional data. ## Choose the storage for each mailbox Fixed price per mailbox, billed monthly, with no separate fee. The invoice doesn't change from one month to the next: you pay for the storage of each mailbox. Price per mailbox, billed monthly 5GB up to 5 GB per mailbox R$ 8.90 /month [I want this plan](https://checkout.lua.email/planos?vitrine=lua-email&carrinho=email_5gb:1) Recommended 10GB up to 10 GB per mailbox R$ 11.90 /month [I want this plan](https://checkout.lua.email/planos?vitrine=lua-email&carrinho=email_10gb:1) 20GB up to 20 GB per mailbox R$ 18.90 /month [I want this plan](https://checkout.lua.email/planos?vitrine=lua-email&carrinho=email_20gb:1) 50GB up to 50 GB per mailbox R$ 36.90 /month [I want this plan](https://checkout.lua.email/planos?vitrine=lua-email&carrinho=email_50gb:1) 100GB up to 100 GB per mailbox R$ 51.90 /month [I want this plan](https://checkout.lua.email/planos?vitrine=lua-email&carrinho=email_100gb:1) 200GB up to 200 GB per mailbox R$ 61.90 /month [I want this plan](https://checkout.lua.email/planos?vitrine=lua-email&carrinho=email_200gb:1) ### Every plan includes - @yourdomain.com email - Professional webmail - lua Colabora: files, documents and chat - Shared calendars (CalDAV) - Shared contacts and global address books (CardDAV) - Aliases, forwarding and groups - Folder and mailbox sharing - Antispam with 99.91% accuracy - DKIM, DMARC and the admin panel - Sending and receiving logs - Two-step verification, which the company can require by group or for the domain - Password expiration and change, access hours and session expiration, by group - Source IP list and webmail-only group - Notices and history of blocked attempts - List of connected phones, with rules for the Exchange account - 180-day tracing, panel logs and failed logins - Addresses that only receive from their own domain - Human support in Brazil Video meetings have a separate license, R$ 3.00 per mailbox, per month. Chat, files, documents, calendar and the rest of lua Colabora are included on all plans. Need larger volumes or want to combine different plans on the same domain? [Talk to us](https://lua.email/en/contact) and we'll put together the combination for your team. Want to see price and features side by side with other services? [See the comparison](https://lua.email/en/comparison). Still choosing who will run your email? See [what to compare in email hosting](https://lua.email/en/business-email-hosting). ### More than 50 mailboxes or a specific need? For large companies, we put together volume pricing, based in Brazil, in Portuguese, and, when the operation requires it, custom features. [See how we serve large companies](https://lua.email/en/large-companies) ## From first contact to email up and running Three steps, each in the panel or in webmail, on real screens. Subscribing is online and activation is automatic: if you pay by PIX, the account is ready in minutes for you to activate your domain. For questions, we answer on WhatsApp. ### 1. Choose how many mailboxes and the storage for each You pay per mailbox, every month, from R$ 8.90 (5 GB) to R$ 61.90 (200 GB), and can mix sizes on the same domain: executives with 50 GB and the rest of the team with 5 GB, for example. Each mailbox uses one license of the plan, and the panel shows each one's license and storage used. [See pricing and the calculator](https://lua.email/en/pricing) [![List of the domain's mailboxes in the panel, with each one's license, status and storage used by email and drive](https://lua.email/assets/screenshots/painel-caixas.png)](https://lua.email/assets/screenshots/painel-caixas.png?v=ca7d14da) The domain's mailboxes in the panel, with each one's license and storage (real screen, fictional data). ### 2. Activate the domain and bring over the old emails In the panel, you add the domain and publish in the DNS the TXT record it shows. Then the panel generates the DKIM, builds the DMARC and shows the Autodiscover and the two addresses of the phone's automatic setup (autodiscover and autoconfig, with the value shown in the panel), each record ready to copy, and checks that it came out right. - Emails from the old provider come through our migration tool, in the admin panel: you upload a spreadsheet with the accounts, see the size and what will be copied with the migration GB beforehand. The migration GB cost R$ 2.00 per GB migrated from the source, paid once - If you prefer, our support team does the migration with you, including DNS, billed by the hour (price on request) [The migration tool and the simulator](https://lua.email/en/migration) [How we migrate, step by step](https://lua.email/en/how-we-migrate) [![DKIM setup in the panel with the active signature and the TXT record ready to copy](https://lua.email/assets/screenshots/painel-dkim.png)](https://lua.email/assets/screenshots/painel-dkim.png?v=9432ce79) The domain's DKIM in the panel, with the record ready to copy (real screen, fictional data). ### 3. The team starts using it Each person signs in at webmail.lua.email with the email address and password. On iPhone and Android, the mailbox is added as an Exchange account with just the email address and the webmail password, and Outlook sets itself up automatically with the domain's Autodiscover. The phone finds the server on its own when the domain's autodiscover and autoconfig addresses are ready; if they are not yet, email works just the same. If you need help, our support answers in Brazil, in Portuguese. [Webmail manual](https://lua.email/en/docs-webmail) [Exchange account on the phone](https://lua.email/en/docs-webmail#exchange-activesync) [![lua.email webmail with the folders, the message list and an open message](https://lua.email/assets/screenshots/en/webmail-inicio.png)](https://lua.email/assets/screenshots/en/webmail-inicio.png?v=46598db3) The webmail (real screen, fictional data). ## The admin's panel Create mailboxes, set up DKIM and DMARC, follow sending and receiving logs and see usage statistics, in a panel in Portuguese. Mailboxes Webmail Aliases Groups Calendars Contacts DKIM DMARC Sending logs Receiving logs Statistics Domain health Trace email [Open webmail Inbox in the browser](https://webmail.lua.email) [Open admin panel Accounts, DNS and reports](https://painel.lua.email) [![Panel home with the domains, the mailboxes and a summary of messages received in the last 24 hours](https://lua.email/assets/screenshots/painel-inicio.png)](https://lua.email/assets/screenshots/painel-inicio.png?v=b2a9c53f) **Home** Your domains, mailboxes and a summary of the last 24 hours as soon as you sign in. [![List of the domain's mailboxes with license, status and storage used by email and drive](https://lua.email/assets/screenshots/painel-caixas.png)](https://lua.email/assets/screenshots/painel-caixas.png?v=ca7d14da) **Mailboxes** Create, edit and follow each mailbox's license and storage used. [![Trace email: each message with what happened, delivered to the mailbox or rejected and the reason](https://lua.email/assets/screenshots/painel-rastreio.png)](https://lua.email/assets/screenshots/painel-rastreio.png?v=7a226d35) **Trace email** Look up a message and see whether it arrived, which folder it landed in or why it was rejected. [![Domain health with an alias pointing to a nonexistent address and a mailbox close to its quota limit](https://lua.email/assets/screenshots/painel-saude.png)](https://lua.email/assets/screenshots/painel-saude.png?v=7bcf7647) **Domain health** Aliases pointing to a destination that doesn't exist, nearly full mailboxes and idle mailboxes show up in the panel, for you to decide. [![Receiving statistics for the last 24 hours with delivered, spam and rejected](https://lua.email/assets/screenshots/painel-estatisticas.png)](https://lua.email/assets/screenshots/painel-estatisticas.png?v=6d600ece) **Statistics** Deliveries, spam and rejections hour by hour, over 24 hours, 7, 15 or 30 days. [![DKIM setup with active signature and the TXT record ready to copy](https://lua.email/assets/screenshots/painel-dkim.png)](https://lua.email/assets/screenshots/painel-dkim.png?v=9432ce79) **DKIM and DMARC** DNS record ready to copy and a button to check it was set up correctly. [![Domain email logs with filters by period, sender, recipient and subject](https://lua.email/assets/screenshots/painel-logs-emails.png)](https://lua.email/assets/screenshots/painel-logs-emails.png?v=22502d1d) **Email logs** The domain's sent and received messages in the same table, with filters by date, sender and recipient. ## Who lua.email is for ### Small and midsize businesses From a single mailbox, with plans from 5 GB to 200 GB and lua Colabora included, with no per-person office bundle to pay for. [See pricing](https://lua.email/en/pricing) ### Teams that serve customers Shared mailboxes like atendimento@, tracing of each message in the panel and recovery of what was permanently deleted (add-on). [Shared mailbox](https://lua.email/en/shared-mailbox) ### People who want to talk to a person A person from our support team answers, based in Brazil, in Portuguese. [Talk to the team](https://lua.email/en/contact) ## Also take a look at [lua Colabora Files, documents and chat, included in the plan. Learn about lua Colabora](https://lua.email/en/colabora) [lua Bridge Mix Google, Microsoft and lua.email on the same domain. Learn about lua Bridge](https://lua.email/en/bridge) [lua Shield Antispam filter at the front door for any email server. Learn about lua Shield](https://lua.email/en/shield) ## Calendar, contacts and large attachments in Outlook On Windows, **lua Sync** brings your lua.email calendar and contacts into classic Outlook, and **lua Conector** turns large attachments into lua Colabora links and creates lua Talk meetings from Outlook. For now, they are available only for Windows. The apps are included for lua.email customers at no additional cost. See [Downloads](https://lua.email/en/downloads) and the [apps manual](https://lua.email/en/docs-aplicativos). ## Get your questions answered before you subscribe ### Does the platform limit email sending? We apply sending limits to protect the reputation of your domain and of all customers, so messages keep getting delivered. For larger legitimate volumes, [talk to us](https://lua.email/en/contact). [See all features](https://lua.email/en/features) ### Do calendar and contacts work on the phone? Yes. Shared calendars and contacts sync with iPhone, Android, Outlook and other apps through CalDAV and CardDAV, and the team sees the same information on any device. This includes the company's global address books, managed by the admins. ### Does the list of colleagues show up on its own in contacts? Yes. The company Directory gathers the active mailboxes and group addresses of your domain on its own, with name, email and phone when filled in. A mailbox that is created gets in and a mailbox that is disabled drops out on its own. It appears in webmail, on the phone, in Outlook and in Thunderbird, read-only, and suggests addresses as you type in the To field. ### What are global address books? They are the company's contact lists (for example Sales, Support or Partners), maintained by the admins and synced to the whole team via CardDAV. They appear in webmail and on the phone as read-only; to change a contact, talk to whoever manages the address book. ### What are aliases, redirects and groups? An **alias** is an alternative address (e.g., vendas@) that delivers to someone's mailbox. A **redirect** automatically forwards to another email. A **group** distributes messages to several people with a single address, like financeiro@ or rh@. ### What happens when an email isn't delivered? You get a notice with the subject "Not delivered:..." and an explanation in Portuguese of the reason, such as a nonexistent address, full mailbox or block by the destination, and of what to do. The explanation appears in webmail, Outlook and on the phone; the technical details stay in the message. ### Can I have an address that only receives messages from the company? Yes. A mailbox, an alias or a group can be marked as internal: it only receives messages from your own domain. Outside messages are rejected on arrival and the sender is told the address is for internal use. ### Can I recover an email deleted from Trash? Yes, with the recovery add-on. What was permanently deleted, including when emptying Trash or deleting from Outlook or the phone, is kept for 7 days, and users restore it themselves in webmail. ### Can I have different plans for each mailbox? Yes. For example, executives with 50 GB and the rest of the team with 5 GB or 20 GB: each mailbox with the plan that makes sense. ### Can I require two-step verification and limit access to the company's IPs? Yes, on every plan, by mailbox group or for the whole domain. Two-step verification can be mandatory, and the IP list applies to webmail, Colabora, chat and phones with an Exchange account. IMAP, POP and SMTP with the app password are outside the list: for those, use the webmail-only group. ### Is the antispam included in every plan? Yes. Every plan includes the antispam filter, with 99.91% accuracy measured by users' own corrections, plus DKIM, DMARC and the admin panel. ### Can I bring over email from my current provider? Yes, from website hosting, Google, Microsoft or any provider with IMAP. Our tool copies the accounts with all their history, at R$ 2.00 per GB migrated from the source, paid once. If you prefer, our team does the migration with you, charged by the hour. ### Will I lose any email in the switch? No. Messages from your current provider are copied before the DNS switch, and a final copy afterward brings whatever arrived in the meantime. ### Will I be without email during the switch? No. The team uses the old email until the DNS switch and moves to lua.email without a pause. For a few hours, a stray message may still land at the old provider, and that is what the final copy brings over. ### How do the migration tools work? In the admin panel, you upload a spreadsheet with the accounts from the old provider and the destination mailbox for each one. A preview shows the size and what will be copied with the migration GB you bought at [checkout](https://checkout.lua.email/planos?vitrine=lua-email&carrinho=migracao_gb_new:10), before copying. If you run short, you buy more and the copy continues from where it stopped. ### Is there a setup fee? No. The price is monthly per mailbox, and what we agree on is what you pay. Migration, if you need it, is separate: with our tool (R$ 2.00 per GB migrated from the source, paid once) or with our team (by the hour). ### Do I need Google or Microsoft for some accounts? If you want to mix providers on the same domain, check out [lua Bridge](https://lua.email/en/bridge): it sends each account to the right provider. ## AI antispam on every mailbox A neural network, our own blocklists tuned to our traffic, spamtraps and antivirus stop scams, phishing and viruses before the inbox, with 99.91% accuracy measured by user corrections. [See how the antispam works](https://lua.email/en/antispam) [I have my own server](https://lua.email/en/shield) ### Want your team working better and your business paying less? Talk to us about plans, migration or larger volumes for your company. [Contact us](https://lua.email/en/contact)