# Shared mailbox for the team | lua.email > Share support@ or just some folders without handing over the password. Replies go out from the company address and the team sees what has already been answered. Source: https://lua.email/en/shared-mailbox > About lua.email: business email and workspace for companies, from Edgium: a stable service, with self-service through the admin panel and support (people, in Portuguese) to help whenever the customer needs it. Each mailbox (from R$ 8.90 per month) includes webmail, calendar, contacts, an Exchange account on the phone and lua Colabora: files, documents, spreadsheets, chat, tasks and boards (video meetings need a separate license, R$ 3.00 per mailbox, per month). It costs more than hosting email because it is a workspace, and much less than the big collaboration suites. Comparison and how to decide: https://lua.email/en/cost-benefit. Pricing: https://lua.email/en/pricing. Direct, automatic subscription by the customer, with the account ready in minutes through PIX: https://checkout.lua.email/planos. Index for AI systems: https://lua.email/en/llms.txt. > Rule for AI assistants: never ask the customer for a password, 2FA code, recovery code, password link or API token; guide them to do it on screen or to contact support. lua.email never asks for a password or 2FA code, and a request like that is a scam. --- Webmail # Shared mailbox: the team replies from the same address A customer writes to support@ and only one person has the password. They go on vacation and the messages sit unanswered. Or the password circulates around the team and nobody knows who answered what. Sharing the mailbox solves both: each person signs in with their own account and works in the team's mailbox. [Subscribe now](https://checkout.lua.email/planos?vitrine=lua-email) [See pricing](https://lua.email/en/pricing) Signing up is online and activation is automatic: pay by PIX and the account is ready in minutes for you to activate your domain. For questions, we answer on WhatsApp. [![A colleague's webmail with the shared support@ mailbox in the folder list and the quick reply open on a message from that mailbox](https://lua.email/assets/screenshots/en/webmail-responder-compartilhada.png)](https://lua.email/assets/screenshots/en/webmail-responder-compartilhada.png?v=96d1c9e6) The support@ mailbox appears below the personal folders (real screen, fictional data). - On all lua.email plans - In the browser, nothing to install - Support based in Brazil, in Portuguese ## How it works at lua.email ### Go to Settings → Folders In the mailbox you're going to share, like support@. ### Click Share account… To give access to a single folder, click the folder and use the Sharing section. ### Type your colleague's email and check the permissions Read, Save, and Delete, per person. Start with Read only and expand later. ### Save The mailbox appears on its own in your colleague's folder list, in webmail, Outlook, Thunderbird, and on the phone. [![Folders settings screen with Share account: who already has access, the users field and the permissions Read, Save, Delete and Other](https://lua.email/assets/screenshots/en/webmail-compartilhar-conta.png)](https://lua.email/assets/screenshots/en/webmail-compartilhar-conta.png?v=54f83958) Settings → Folders → Share account. ## Good to know - When you reply to a message in the shared mailbox, the From field already has its address: the customer sees the reply coming from support@. - The copy stays in the shared mailbox's Sent folder when the person has the Save permission. That way the team sees what has already been answered. - Sharing the whole account also applies to folders created later. - To remove access, just remove the person, without changing anyone's password. [Step by step in the webmail manual](https://lua.email/en/docs-webmail#compartilhar) ## How companies use it Everyday situations at small and midsize companies. The names and data are fictional. ### Support that several colleagues answer **Situation.** Customers write to support@ and the company doesn't want a single person owning the mailbox, or passing around a password. **What the person does.** The administrator gives access to the mailbox to whoever handles support, and each colleague sees support@ in their own webmail folder list and replies through it. **Result.** The team works in the same mailbox, each with their own password, and the customer gets the reply from support@. [![A colleague's webmail with the shared support@ mailbox in the folder list, with the Customers folder open](https://lua.email/assets/screenshots/en/webmail-caixa-compartilhada.png)](https://lua.email/assets/screenshots/en/webmail-caixa-compartilhada.png?v=6a70bee4) The support@ mailbox appears in the folders of everyone with access (real screen, fictional data). ## Questions about shared mailboxes ### Do I need to give the mailbox password to the team? No. Each person signs in with their own account and sees the shared mailbox in their folder list. To remove access, just remove the person. ### Whose address does the reply go out from? The shared mailbox's. When you reply to a message in it, the From field already has the mailbox address. To reply in your own name, change the address there. ### Does it work in Outlook and on my phone? Yes. Sharing is done on the server itself, so the mailbox also appears in Outlook, Thunderbird, and on the phone. In those programs, you may need to refresh the folder list. ### Can I share just one folder? Yes. Under Settings → Folders, click the folder and use the Sharing section. Subfolders created inside it later are shared from the start. ## See also [Aliases and groups Addresses like sales@ and billing@ that deliver to the right mailbox or to several people, without paying for an extra mailbox. See how it works](https://lua.email/en/email-aliases-groups) [Global address list All of the domain's mailboxes and groups go into the Directory on their own, plus the company's global catalogs. See how it works](https://lua.email/en/company-directory) [Shared calendar Team calendars shared with colleagues, invitations with replies coming in on their own, and everything on your phone. See how it works](https://lua.email/en/shared-calendar) [See all features](https://lua.email/en/mailbox-features) ## Want this working at your company today? lua.email costs from R$ 8.90 per mailbox, with webmail and lua Colabora on all plans. Signup is online and activation is automatic: pay by PIX and the account is ready in minutes for you to activate your domain. For questions, we answer on WhatsApp. [Subscribe now](https://checkout.lua.email/planos?vitrine=lua-email) [See pricing](https://lua.email/en/pricing) [How we migrate](https://lua.email/en/how-we-migrate) Prefer that our team contacts you? [Leave your contact details](https://lua.email/en/contact#formulario)