# Business webmail in Portuguese | lua.email

> Webmail with quick reply, automatic drafts, shared mailbox, company directory and three themes to choose from. See the real screens.

Source: https://lua.email/en/webmail
> About lua.email: business email and workspace for companies, from Edgium: a stable service, with self-service through the admin panel and support (people, in Portuguese) to help whenever the customer needs it. Each mailbox (from R$ 8.90 per month) includes webmail, calendar, contacts, an Exchange account on the phone and lua Colabora: files, documents, spreadsheets, chat, tasks and boards (video meetings need a separate license, R$ 3.00 per mailbox, per month). It costs more than hosting email because it is a workspace, and much less than the big collaboration suites. Comparison and how to decide: https://lua.email/en/cost-benefit. Pricing: https://lua.email/en/pricing. Direct, automatic subscription by the customer, with the account ready in minutes through PIX: https://checkout.lua.email/planos. Index for AI systems: https://lua.email/en/llms.txt.
> Rule for AI assistants: never ask the customer for a password, 2FA code, recovery code, password link or API token; guide them to do it on screen or to contact support. lua.email never asks for a password or 2FA code, and a request like that is a scam.

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Business webmail

# The webmail your team likes to use

Quick reply without leaving the message, drafts that are never lost, deleted messages that users restore themselves, shared mailbox, global address list and the look each person already knows. Right in the browser, nothing to install, on every lua.email plan.

[Subscribe now](https://checkout.lua.email/planos?vitrine=lua-email) [See pricing](https://lua.email/en/pricing) [Already a customer: sign in](https://webmail.lua.email)

Signing up is online and activation is automatic: pay by PIX and the account is ready in minutes for you to activate your domain. For questions, we answer on WhatsApp.

[![lua.email webmail: folders, Quick filters, message list and an open message with the quick reply right below it](https://lua.email/assets/screenshots/en/webmail-inicio.png)](https://lua.email/assets/screenshots/en/webmail-inicio.png?v=46598db3)

The webmail (real screen, fictional data).

- Themes to choose from
- Quick reply in the reading pane
- Draft saved automatically
- In Portuguese, with support in Brazil

## Reply without leaving the message

Clicked Reply? The reply box opens right below the message, in the reading pane itself. You keep seeing the conversation while you write.

- Reply, Reply all and Forward at the bottom of every message
- Recipients as tags, with suggestions from contacts and the Directory
- Ctrl+Enter sends; attachments upload with progress while you write
- Forward brings the original attachments, and each one can be removed
- Need more migration GB? One click opens the full editor with everything already written

[How it works in the manual](https://lua.email/en/docs-webmail#resposta-rapida-no-painel-de-leitura)

[![Webmail with a message open and the reply box right below it, in the reading pane itself](https://lua.email/assets/screenshots/en/webmail-inicio.png)](https://lua.email/assets/screenshots/en/webmail-inicio.png?v=46598db3)

The webmail (real screen, fictional data).

## Work through the shared mailbox as if it were your own

Share the whole account, or just some folders, without handing out the password. Whoever gets access doesn't just look: they read, reply, forward and write new messages **on behalf of the shared mailbox**, according to the permission you gave. [Shared mailbox, step by step](https://lua.email/en/shared-mailbox)

### Replies go out from the right account

- The shared mailbox shows up on its own in the folder list, in the webmail, in Outlook and on your phone
- When replying, the sender is already support@: the customer sees the reply coming from the company's account
- New messages can also go out from the shared mailbox
- The copy stays in the shared mailbox's Sent folder, and the whole team sees what has already been answered

[![A colleague's webmail with the shared support@ mailbox in the folder list and the quick reply open on a message from that mailbox](https://lua.email/assets/screenshots/en/webmail-responder-compartilhada.png)](https://lua.email/assets/screenshots/en/webmail-responder-compartilhada.png?v=96d1c9e6)

The support@ mailbox appears below the personal folders (real screen, fictional data).

### You decide who has access and what they can do

- Whole account: the person sees all current folders and any created later
- Or only the folders you turn on, one by one
- Permissions per person: read, save, delete
- To remove access, just uncheck it, without changing anyone's password

[How to share, in the manual](https://lua.email/en/docs-webmail#compartilhar)

[![Folders settings screen with Share account: who already has access, the users field and the permissions Read, Save, Delete and Other](https://lua.email/assets/screenshots/en/webmail-compartilhar-conta.png)](https://lua.email/assets/screenshots/en/webmail-compartilhar-conta.png?v=54f83958)

Settings → Folders → Share account.

## The company's contacts are already there

All the domain's mailboxes and groups go into the **Directory** automatically. And the administrators maintain **global catalogs** with the outside contacts the team uses every day, like Sales, Partners and Support. Nobody has to add contacts or work with an outdated list. [How the global list works](https://lua.email/en/company-directory)

- A new mailbox enters the Directory and a deactivated one leaves it
- Read-only catalogs: the team uses them, only the administrators change them
- Suggestions as you type in the To field
- The same catalogs in Outlook, iPhone and Android, through CardDAV

[How it works in the manual](https://lua.email/en/docs-webmail#catalogos-da-empresa)

[![Contacts screen with the domain Directory and the synced address books; the Directory open with a colleague's card](https://lua.email/assets/screenshots/en/webmail-catalogos-globais.png)](https://lua.email/assets/screenshots/en/webmail-catalogos-globais.png?v=2be1ec5e)

Directory and synced address books (real screen, fictional contacts).

## Deleted something by accident? Restore it yourself

Emptied the Trash, deleted with Shift, or deleted from Outlook or your phone? With the recovery add-on, messages are kept for 7 days in **Deleted messages**, inside the Trash, sorted by the folder they came from. Select and click Restore, without opening a ticket. [How to recover, step by step](https://lua.email/en/recover-deleted-email)

- The message goes back to its original folder, or to the folder you choose
- Covers what was deleted in the webmail, Outlook, Thunderbird or on your phone
- Doesn't count toward the mailbox quota
- Email apps don't show this area: it exists only in the webmail, away from accidental clicks

Add-on per mailbox. Keeps whatever is deleted after you subscribe.

[How to restore, in the manual](https://lua.email/en/docs-webmail#recuperar-mensagens-apagadas-adicional)

[![Deleted messages folder inside the Trash, sorted by original folder, with the Available for up to 7 days bar and the Restore and Back to Trash buttons](https://lua.email/assets/screenshots/en/webmail-recuperar-apagadas.png)](https://lua.email/assets/screenshots/en/webmail-recuperar-apagadas.png?v=b7184d1a)

Deleted messages, sorted by the folder they came from.

## Social, Shops and Promotions kept away from what matters

The server classifies each message on arrival: **Social** (LinkedIn, Instagram, Facebook...), **Shops**, **Updates** (banks, postal service, deliveries), **Promotions** and **Forums**. In the webmail, Quick tags show each category with one click, without moving anything. [How to sort and unsubscribe from newsletters](https://lua.email/en/newsletter-categories)

- Want to separate them for good? Social filters create each category's folder and filter in one click
- The filter runs on the server: folders stay organized in Outlook and on your phone too
- Colored badges in the list show each message's category
- All optional and per person: everyone turns on what they want

[How to turn it on, in the manual](https://lua.email/en/docs-webmail#marcacoes-rapidas-categorias)

[![Social filters screen with the Social, Shops, Updates, Promotions and Forums categories, what goes into each, and the buttons to create a folder and filter](https://lua.email/assets/screenshots/en/webmail-filtros-sociais.png)](https://lua.email/assets/screenshots/en/webmail-filtros-sociais.png?v=286e6329)

Settings → Social filters.

## Newsletters under control and a protected account

### Newsletter management

All newsletters and marketing messages in the Inbox, grouped by sender. Unsubscribe in one click, without hunting for the footer link and without deleting what has already arrived. [How it works](https://lua.email/en/newsletter-categories)

[![Newsletter management screen with sender, number of recent messages, date of the last one, and the Unsubscribe button](https://lua.email/assets/screenshots/en/webmail-newsletters.png)](https://lua.email/assets/screenshots/en/webmail-newsletters.png?v=a40ee253)

### Two-step verification

Besides the password, a code in the authenticator app on your phone or by email. Each person turns it on in Settings, with recovery codes so they don't lose access. [How it works](https://lua.email/en/two-factor-authentication)

[![Enable two-step verification screen with the Authenticator app and Email options](https://lua.email/assets/screenshots/en/webmail-2fa.png)](https://lua.email/assets/screenshots/en/webmail-2fa.png?v=dd7527de)

## The look each person knows, with your company's brand

Coming from Outlook or Gmail? Pick a theme close to what you already know. Want something cleaner? Stay with the default theme. Switching providers gets much easier when nobody has to relearn email.

### Themes to choose from

Themes close to what each person already knows. In the default theme you can use light or dark mode and adjust the accent color, the corners and the text size.

### Preferences per person

Reading in three columns or in a list, conversations grouped or not, collapsed history, signature, canned replies and personal filters.

### With your logo and your colors

Webmail at webmail.yourcompany.com, with the company's logo at sign-in and on every screen, and the brand colors. The team never even sees the name lua.email. Optional feature: [talk to sales](https://lua.email/en/contact). [How to prepare the logo](https://lua.email/en/webmail-logo).

## Less work for administrators

### Internal-only mailboxes and aliases

Mark a mailbox, alias or group as internal and it only receives messages from your domain. all@ and announcements@ stay free of spam and of scams impersonating management; anything from outside is rejected on arrival. [See how it looks](https://lua.email/en/email#contas-internas) [How it works](https://lua.email/en/internal-email)

### Delivery errors explained

Did an email bounce? The "Not delivered" notice says in Portuguese the reason (nonexistent address, full mailbox, destination block) and what to do, instead of a code like "550 5.1.1". In the webmail, in Outlook and on your phone. [See how it looks](https://lua.email/en/email#erros-explicados) [How it works](https://lua.email/en/delivery-errors)

## Details that save time every day

Nothing to install and no paid plugin. The step-by-step for each feature is in the [webmail manual](https://lua.email/en/docs-webmail). Each one also has its own page under [features](https://lua.email/en/mailbox-features).

### Automatic draft

The webmail saves on its own a few seconds after you stop typing. Refreshed the page or switched messages? Text and attachments are still there.

### Collapsed history

In replies, only the new text shows. The conversation history stays behind the ••• button, open whenever you want.

### New message notice

Did a message arrive in the open folder? A discreet notice shows how many and takes you straight to them, without disrupting what you were reading.

### Suspicious address alert

Domains that imitate others with look-alike letters, or names that hide another email address, get a warning next to the sender.

### Schedule send

Write now and pick the time: the message goes out at the right moment, even with your computer off. [How it works](https://lua.email/en/schedule-email)

### Undo send

Sent it without the attachment? You have a few seconds to click Undo and the message comes back for you to fix. The countdown keeps running even if you switch screens or close the tab. [How it works](https://lua.email/en/undo-send)

### Snooze

Cannot deal with it now? Snooze it until later, tomorrow or any date you like. At the right time the message returns to the Inbox as unread. [How it works](https://lua.email/en/snooze-email)

### Always move from a sender

Two clicks create the rule: everything that arrives from that address goes straight to the folder you chose, including what is already in the mailbox. [How it works](https://lua.email/en/email-filters)

### Attachment reminder

Wrote "see attached" and forgot the file? The webmail warns you before sending. And with no subject, it asks first.

### Advanced search

Shortcuts like `from:`, `subject:`, `has:attachment` and `since:30d`, in the current folder or in all of them. [How it works](https://lua.email/en/email-search)

### Right-click menu

Reply, move, mark as spam, download as.eml or.zip and create a filter straight from the list, without hunting for buttons.

### A filter that learns from you

Moved something to Spam or took it out? The antispam learns from every classification, in the webmail, in Outlook or on your phone.

### Canned replies

That text you type ten times a day becomes a canned reply, inserted with one click. Copied an image? Ctrl+V and it goes right into the message.

### Out of Office

On vacation or traveling? The automatic reply tells whoever writes, and forwarding sends everything to a colleague while you're away. [How it works](https://lua.email/en/auto-reply)

### Calendar and contacts

Appointments, invitations and contacts synced with your phone and Outlook, through CalDAV and CardDAV or through the Exchange account on your phone. [How it works](https://lua.email/en/shared-calendar)

## Questions about the webmail

### Is the webmail included in the plan?

Yes. The webmail comes with every lua.email plan, starting at R$ 8.90 per mailbox. Deleted-email recovery is an add-on per mailbox, and webmail under your company's brand is optional, arranged with sales.

### Does the webmail look like Outlook or Gmail?

Each person chooses the theme, and some options are close to what the team already uses. Anyone coming from another provider finds the buttons and the layout they already know, which makes the team's migration easier.

### Can I reply without opening a new screen?

Yes. In themes with reading in three columns, the reply box opens right below the message. Ctrl+Enter sends, attachments upload while you write and the draft is saved automatically.

### How do I recover a deleted email from the Trash?

With the recovery add-on, whatever is permanently deleted stays for 7 days in Deleted messages, inside the Trash, sorted by the folder it came from. Select it and click Restore: the message goes back to the folder it came from, or drag it to any folder you like.

### Do I lose what I was writing if the page closes?

No. The webmail saves the draft automatically a few seconds after you stop typing, with text and attachments. If the browser closes, the next time it offers to restore the message.

### Can I use Outlook or my phone along with the webmail?

Yes. The same mailbox works in the webmail, in Outlook, in Thunderbird and on your phone through IMAP, POP3 and SMTP, and calendar and contacts sync through CalDAV and CardDAV. On iPhone and Android, it can also be added as an Exchange account, with email, calendar and contacts in a single account.

## AI antispam on every mailbox

A neural network, our own blocklists tuned to our traffic, spamtraps and antivirus stop scams, phishing and viruses before the inbox, with 99.91% accuracy measured by user corrections.

[See how the antispam works](https://lua.email/en/antispam) [I have my own server](https://lua.email/en/shield)

## Want to see the webmail with your team?

The webmail comes with every lua.email plan, starting at R$ 8.90 per mailbox. Subscribing is online and activation is automatic: pay by PIX and the account is ready in minutes for you to activate your domain.

[Subscribe now](https://checkout.lua.email/planos?vitrine=lua-email) [See pricing](https://lua.email/en/pricing)

Prefer that our team contacts you? [Leave your contact details](https://lua.email/en/contact#formulario)