Common problems

Calendar or contacts don't show up in your email app

Calendar and contacts have their own setup, separate from email. The most common causes are the wrong password and a contact saved in an address book that doesn't sync.

Updated November 2026 All common problems Manuals Support
On this page
  1. What you see
  2. Why it happens
  3. What to do
  4. When to contact support

What you see

Email works, but a contact you created in webmail doesn't show up on your phone, or a calendar event doesn't show up in Outlook.

Why it happens

  • In email apps, calendar and contacts use the server dav.lua.email, with your full email address and your app password. Your webmail password doesn't work on that server.
  • Only what is in an address book whose name starts with Synced reaches your apps. The Personal Addresses address book exists only in webmail.
  • In Outlook with the CalDav Synchronizer add-in, each calendar needs its own profile. An event in a calendar without a profile doesn't show up.
  • The lua Sync app updates your calendar and contacts every 15 minutes.

What to do

  1. On your phone, the simplest option is an Exchange account, which brings email, calendar and contacts together, with your webmail password. See On your phone, use an Exchange account. If you already use an Exchange account, check that calendar and contacts are turned on in the account settings.
  2. In webmail, move the contact to an address book whose name starts with Synced.
  3. In Outlook with the lua Sync app, click Sync now on the lua Sync tab to update right away.
  4. If the app rejects your password, use your app password. If you don't have it, ask whoever manages your company's email.
  5. If you use the CalDav Synchronizer add-in in Outlook, check that the event's calendar has a sync profile.

When to contact support

Contact our team if:

  • you already checked the password and the address book, and the item still doesn't show up after syncing;
  • the app shows an error when connecting. Tell us which app you use and the error message.

To speed things up, include your email address (never your password), what you tried, the exact error message and the approximate date and time. See the channels on Support.

See also