lua.email apps for Windows, step by step

1. Before you start

lua.email has four apps for Windows computers, each with its own purpose. For each app, this manual shows how to install, sign in, use, update and remove it.

• Included with lua.email. The apps are included for lua.email customers at no additional cost. To use them, you need a lua.email account.
• Windows only. For now, the apps are only available for 64-bit Windows 10 and 11. On other systems, lua Colabora and the webmail remain available in the browser, and your email, calendar and contacts work in the email programs and phones you already use.
• Classic Outlook. lua Sync works in classic Outlook 2010 or later, and lua Conector in classic Outlook 2019 or later, including Microsoft 365 in classic mode. Neither works in the “new Outlook”, that is, with the New Outlook toggle turned on.
• Where to download. The installers are on the Downloads page, with the version of each app.
• Passwords. lua Sync uses the app password, the same one you use in Outlook or on a phone set up with IMAP. lua Talk, lua Conector and lua Colabora for Windows use your email address and the same password as the webmail: lua Talk in its own window, and the other two on a browser page. If you do not have the app password, ask whoever manages your company's email.

2. lua Colabora for Windows: your files on your computer

The lua Colabora app for Windows keeps a folder on your computer in sync with your space in lua Colabora. The files you put in that folder also appear in your browser and on your other devices. The installer and the app are in Brazilian Portuguese. In the steps below, screen and button names are shown exactly as they appear in the installer, followed by the English name where helpful.

Install

1. Open the installer you downloaded from the Downloads page.
2. If Windows shows the “Windows protected your PC” warning, click More info and then Run anyway. If Windows asks for permission to make changes, click Yes.
3. On the Bem-vindo ao Instalador do lua Colabora (Welcome to lua Colabora Setup) screen, click Próximo (Next).
4. On the Escolher Usuários (Choose Users) screen, choose who the app is installed for: Instalar pra qualquer um usando este computador (Install for anyone using this computer; Windows will ask for administrator permission) or Instalar apenas pra mim (Install just for me). Click Próximo (Next).
5. On the Escolha o Local da Instalação (Choose Install Location) screen, the Pasta Destino (Destination Folder) field shows where the app will be installed. Keep the suggested folder or click Procurar (Browse) to choose another one. Click Próximo (Next).
6. On the Escolha a Pasta do Menu Iniciar (Choose Start Menu Folder) screen, keep the name lua Colabora in the text field. The list below it shows the folders that already exist in the Start menu. You do not need to pick any of them. Leave the Não criar atalhos (Do not create shortcuts) option unchecked. Click Instalar (Install).
7. On the Instalando (Installing) screen, wait for the installation to finish. When the Completando a instalação do lua Colabora (Completing lua Colabora Setup) screen appears, click Concluir (Finish).

Sign in

1. The first time you open the app, the server address is already filled in and you do not need to change it. Click Entrar (Sign in).
2. The browser opens the Connect to your account page (Conectar à sua conta). Click Log in (Entrar) and type your full email address and your email password.
3. Under Account access (Acesso à conta), click Grant access (Conceder acesso). When Account connected (Conta conectada) appears, go back to the app.
4. Choose the sync mode and the folder on your computer (see below). Then click Done.

Choose how to sync

The app offers three modes. The default is Virtual files. All your files appear in the folder on your computer, but each one is only downloaded when you open it. This way the folder takes up little disk space. To open a file that has not been downloaded yet, your computer needs an internet connection. The other modes are Synchronize everything, which downloads all files, takes up more space and lets you open everything without internet, and Choose what to sync, to choose which folders stay on your computer.

In Local sync folder, check the folder on your computer and, if you want another one, click Choose.

Use

Put or create files in the chosen folder, as in any Windows folder. They are sent to lua Colabora and become available in the browser and on your other devices. Changes made in lua Colabora also reach the folder on your computer. In the folder, icons show the status of each file. To open on your computer a file that is in the browser, use the Open locally option in lua Colabora (see the lua Colabora manual).

To see the progress, click the lua Colabora icon in the Windows notification area and open the app settings. There you will find the synced folders, the account and, on the Info tab, the app version.

Update

lua Colabora for Windows does not update automatically. When a new version is available, its number appears on the Downloads page. Download the new installer and run it as you did for the installation.

Uninstall

Open Windows Settings, Apps, find lua Colabora and choose Uninstall. Files that were already downloaded stay on your computer. Files that were not downloaded yet (in virtual files mode) stay only in lua Colabora, in the cloud. If the app is open, the uninstaller asks whether it can close it: click Yes to continue.

3. lua Talk: chat and meetings on your computer

lua Talk brings lua Colabora chat and meetings into a dedicated Windows window. The conversations, people and meetings are the same ones you see in the browser.

Install

1. Open the installer you downloaded from the Downloads page. The installation is only for your Windows user and does not ask for an administrator password.
2. If Windows shows the “Windows protected your PC” warning, click More info and then Run anyway.
3. Wait for the installation to finish. lua Talk then opens and creates shortcuts in the Start menu and on the desktop.

Sign in

1. On the first screen, the server address is already filled in with https://colabora.lua.email. Confirm it and click Login.
2. A window opens with the lua Colabora sign-in page. Enter your full email address and your email password, then authorize the app.
3. Your conversations appear on the home screen.

Use

• Chat. Open a conversation from the list on the left, or click New conversation. Type in the message field at the bottom and send.
• Meetings. On the home screen, Start meeting now opens a room. Inside a conversation, the Start call button starts a call with the people in that conversation.
• Notifications. When the window is minimized, a new message shows a Windows notification named lua Talk. The lua Talk icon sits next to the Windows clock. Right-click it to see the Open and Quit options.
• App menu. The three-line icon at the top of the window opens App settings and the About screen, which shows the installed version.

Update

lua Talk does not update automatically. When a new version is available, its number appears on the Downloads page. Download the new installer and run it. It replaces the current version, and your conversations are kept because they are stored in lua Colabora.

Uninstall

Open Windows Settings, Apps, find lua Talk and choose Uninstall. Your conversations are not deleted: they stay in lua Colabora.

4. lua Sync: calendar and contacts in Outlook

lua Sync connects your lua.email calendar and contacts to classic Outlook and keeps both sides the same. What you create or change in Outlook appears in the webmail and on your phone, and what changes in the webmail or on your phone appears in Outlook.

• All calendars and all address books in your account are synced by default. In Outlook, they appear in folders named lua - followed by the name (for example, lua - Meu calendário and lua - Principal).
• Read-only calendars and address books, such as the holiday calendar, appear in Outlook for viewing only.
• Tasks are not synced yet.
• Works only in classic Outlook. In the “new Outlook”, the app does not appear.

Install

1. Close Outlook.
2. Open the installer you downloaded from the Downloads page.
3. If Windows shows the “Windows protected your PC” warning, click More info and then Run anyway.
4. Choose Instalar só para mim (recomendado) (Install just for me, recommended). The other option, Instalar para todos os usuários (Install for all users), asks for administrator permission. Follow the wizard, which is in Portuguese, until Concluir (Finish).

Sign in

1. Open Outlook. Within a few seconds the lua Sync window appears. If it does not, go to the lua Sync tab in Outlook and click Perfis de sincronização (Sync profiles).
2. Type your lua.email address and the app password, the same one you use in Outlook or on a phone set up with IMAP. The webmail password is refused. If you do not have the app password yet, see how the app password works or ask whoever manages your company's email.
3. Click Entrar (Sign in). A message confirms that your calendar and contacts are now connected to Outlook.
4. The first sync can take a few minutes. After that, what you create or change on one side appears on the other within 15 minutes.

Use

• Calendar. In Calendar, check the lua - ... folders you want to see. Create, change and delete events in them as in any Outlook calendar.
• Contacts. In Contacts, open the lua - ... folders. A new contact created in Outlook goes to the lua.email address book.
• Sync right away. On the lua Sync tab, the Sync now button updates your calendar and contacts immediately, without waiting for the 15-minute interval.

Update

lua Sync does not update automatically. When a new version is available, its number appears on the Downloads page. Close Outlook, download the new installer and run it as you did for the installation.

Uninstall

Open Windows Settings, Apps, find lua Sync and choose Uninstall. The lua - ... folders it created in Outlook stay there, and you can delete them if you want. Your data in lua.email is not changed.

For IT teams: silent installation

The installer can run without showing any screens, with the email address already filled in: lua-sync-latest.exe /VERYSILENT /SUPPRESSMSGBOXES /NORESTART /ALLUSERS /EMAIL=nome@empresa.com.br. Each person still has to type the app password the first time Outlook is opened.

5. lua Conector: large attachments and meetings in Outlook

lua Conector is an add-in for classic Outlook. It does two things: it turns large attachments into a lua Colabora link, with a password and an expiration date, and it creates lua Talk meetings from an appointment. The server address is already filled in.

Requirements: classic Outlook 2019 or later, on 64-bit Windows 10 or 11. The add-in does not work in the “new Outlook”.

Install

1. Close Outlook.
2. Open the installer you downloaded from the Downloads page.
3. If Windows shows the “Windows protected your PC” warning, click More info and then Run anyway. Confirm the request for administrator permission.
4. When the installation finishes, open Outlook. The lua Conector tab appears on the ribbon.

Sign in

1. On the lua Conector tab, click Settings. The server address is already filled in.
2. Click Sign in to lua Colabora.... Your browser opens the lua Colabora sign-in page. Enter your full email address and your email password and click Grant access.
3. Go back to Outlook, click Test connection and then Save.

If you prefer, use the Manual option, with the lua Colabora app password (senha do app), created in lua Colabora under Settings, Security. It is not the app password.

Use

Send a large attachment as a link

1. In a new message, click the lua Conector tab and then Insert sharing link.
2. Choose the files or folders. Leave the link password and expiration date turned on and click Next.
3. Click Create share. The link, with its password and expiration date, is added to the message body. Then send the message as usual.

On the lua Conector tab, click Settings. On the Sharing tab, you can turn on the automatic link offer for attachments from 10 MB to 20 MB. Attachments above 20 MB, the Outlook limit, do not get the offer. For those, use the Insert sharing link button.

Create a lua Talk meeting

1. In a new appointment, click Inserir link do Talk (Insert Talk link). The Criar sala do Talk window (Create Talk room) opens.
2. Enter the title and, if you want, set a password and turn on the waiting room.
3. Confirm. The meeting link is added to the appointment description, and guests join the meeting through it.

Update

lua Conector does not update automatically. When a new version is available, its number appears on the Downloads page. Close Outlook, download the new installer and run it as you did for the installation.

Uninstall

Open Windows Settings, Apps, find lua Conector and choose Uninstall. Your files in lua Colabora are not deleted.

6. Common questions

• Is there a version for Mac, Linux or phones? For now, the apps are only available for Windows. On Mac and Linux, the webmail and lua Colabora open in the browser. On your phone, email, calendar and contacts work with the email on your phone setup, and lua Colabora opens in the browser.
• Windows blocked the installer. This is the SmartScreen warning, shown because the installers do not have a digital signature yet. Click More info and then Run anyway.
• lua Sync or lua Conector does not appear in Outlook. Check that you are using classic Outlook. Neither works in the “new Outlook”. Turn off the New Outlook toggle in the upper right corner to go back to classic Outlook.
• lua Sync says “Email or password not accepted”. Use the app password, not the webmail password. The person who manages email at your company can give it to you.
• Events take a while to appear in Outlook. lua Sync updates your calendar and contacts every 15 minutes. To update right away, click Sync now on the lua Sync tab.
• Can I install the apps on all company computers at once? lua Sync supports silent installation (see For IT teams). For the other apps, contact support.
• I need help. Talk to support.