lua.email

What your mailbox does

Full webmail, calendar and contacts on your phone, folder sharing, recovery of deleted emails, antispam and antivirus, from R$ 8.90 per mailbox. Here is the complete list, with what each one does.

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Signing up is online and activation is automatic: pay by PIX and the account is ready in minutes for you to activate your domain. For questions, we answer on WhatsApp.

  • 99.91% antispam accuracy
  • Starting at R$ 8.90 per mailbox
  • Files, documents and chat included
  • Migration by tool or by our team
  • Human support in Brazil

See what it looks like, on real screens

Six everyday features, on the real webmail and admin panel screens.

Bounced message in webmail with the Not delivered to box, the reason in Portuguese, what to do and the technical details
The email bounced: the notice says the reason and what to do in plain language (real screen, fictional data).

Security and control

For law and accounting firms, clinics, companies with frequent team turnover and anyone who outsources IT: who gets in, when, for how long and what gets logged. Rules are set once per group of mailboxes, in the panel, without configuring person by person.

Two-step verification required by group

The company requires finance, management or the whole domain to register the code (app or email), with recovery codes. Admins don't depend on each person remembering to turn it on. See how it works

Password expiration and change

Webmail password expiration from 30 to 360 days per group, a forced change at next sign-in to a temporary password, and a report of who is about to expire, with spreadsheet. See how it works

Access hours and holidays

A group can't sign in to webmail, Colabora, an email app or the phone outside business hours and on holidays. Email keeps arriving. See how it works

Access location by IP

One list with headquarters, branches and the VPN applies to webmail, Colabora, chat and phones with an Exchange account. IMAP, POP and SMTP are handled by the webmail-only group. See how it works

Webmail-only group

The group's mailboxes have no IMAP, POP or SMTP in apps, while webmail and Colabora keep working normally. Attempts blocked by location or time can notify admins. See how it works

Web session timeout

After the number of hours the company chooses, webmail and Colabora ask for the password again, and the group can go without "stay signed in" on a shared computer. See how it works

Phone rules

For the Exchange account, the group can require a screen lock on the device, and the device list shows every connected phone and app, with last access and IP, so you can remove the one belonging to someone who left. See how it works

Separate app password

Outlook and phones over IMAP use a different password, generated by the panel. If it leaks, webmail stays protected, and you can block app access for a mailbox. See how it works

Secure link for sharing passwords

The new password goes through a link that expires in up to 15 days or 7 views, without sitting in email or WhatsApp. The panel records who generated the link, never the password. See how it works

Internal-only addresses

Mailboxes, aliases and groups that only receive from people on your domain. Anything from outside is refused on arrival. See how it works

Email tracing and failed logins

For each message, the path to the mailbox or the reason for refusal, with a 180-day history. Failed logins appear with the account and the source IP. See how it works

Record of who did what

Panel logs show who changed a password, created a mailbox or changed a rule, and when. Accessing webmail as the mailbox, for support, requires a reason and is logged. See how it works

Recover deleted messages

Per-mailbox add-on: people restore on their own, for 7 days, what they deleted by mistake. See how it works

Allowed and blocked sender lists

Senders and domains that always get through or are always refused, per domain or per mailbox. See how it works

A filter that learns from you

Moving a message to Spam or out of it trains the filter, in webmail, Outlook and on your phone. See how it works

DKIM, DMARC, antispam and antivirus

Authentication records generated and checked in the panel, so nobody can send scams in your company's name, plus the filter that protects every mailbox. See how it works

Password expiration and change IP access and webmail-only Group rules, in the panel manual

All features

Mailbox benefits

What your team uses every day, with the address @yourdomain.com. Each feature has its own page, with a step by step, in features.

Configurable webmail

Each person chooses the theme, light or dark mode, reading by conversation or message by message, the signature and the rules of their own mailbox. More comfort for anyone who uses email all day.

CalDAV and CardDAV

Calendars, contacts, the company directory and the global catalogs sync with phones, Outlook and other apps. The team sees the same information everywhere.

Company directory

All the mailboxes and groups on the domain join the Directory, the global address list, automatically, with suggestions as you type in the To field. Besides it, there are global catalogs (sales, support, partners) managed by the administrator. Everything syncs via CardDAV, read-only. See screens How it works

Shared mailboxes

Several people access the same mailbox. It works for support, sales and any role where nobody can miss a message. How it works

Aliases, groups and internal addresses

Create addresses like sales@ or finance@ that reach the right mailbox or the whole team, at no extra cost. Mark a mailbox, an alias or a group as internal and it only receives messages from your domain: anything from outside is rejected on arrival. See what it looks like Aliases and groups Internal addresses

Delivery errors explained

Email bounced? Instead of a code like "550 5.1.1", the "Not delivered" notice tells you the reason in plain language (nonexistent address, full mailbox, blocked by the destination) and what to do. In webmail, in Outlook and on your phone. See what it looks like How it works

Responsible sending

Sending limits protect your domain's reputation, so your messages are not blocked because of abuse by another account.

POP3, IMAP and SMTP

Use the app you prefer (Outlook, Thunderbird, the phone app) with the standard protocols.

Exchange account on your phone

On iPhone and Android, the mailbox is added as an Exchange account: email, calendar, contacts and company Directory search in a single account, with new messages arriving instantly. All you need is your email address and password. The auto-reply and Colabora tasks come along, and the administrator sets the screen lock and removes devices in the admin panel. What works on each device How to set up How it works

Rules and filters

Forward messages automatically, organize them into folders and automate what reaches the mailbox, without dragging messages around. How it works

Migration from your current provider

Bring accounts and history from your current provider, with our tool in the admin panel (R$ 2.00 per GB migrated, paid once), or with our team (by the hour). How it works

Features that save time every day

lua.email webmail does more than read and send. These features come ready to use, right in the browser, with nothing to install. See the screens on the webmail page and the step by step in the manual.

Recover deleted emails

Deleted for good, even by emptying Trash or from a phone? With the recovery add-on, the message is kept for 7 days and users restore it themselves to its original folder or to another folder, without opening a ticket. See the screen How it works

Share folders and the mailbox

Give a coworker access to a folder or to the whole mailbox, without sharing the password. You decide whether they can read, save or delete, and you remove access whenever you like. How it works

A filter that learns from you

Moved something to Spam or took it out? The filter learns from every classification, in webmail, in Outlook or on your phone. The more the team uses it, the less junk arrives.

Schedule send

Write now and pick the send time: the message goes out at the right moment, even with your computer off. How it works

Undo send

Sent it without the attachment? You have a few seconds to click Undo and the message comes back for you to fix. The countdown keeps running even if you switch screens or close the tab. How it works

Snooze

Cannot deal with it now? Snooze it until later, tomorrow or any date you like. At the right time the message returns to the Inbox as unread. How it works

Always move from a sender

Two clicks create the rule: everything that arrives from that address goes straight to the folder you chose, including what is already in the mailbox. How it works

Attachment reminder

Wrote "see attached" and forgot the file? Webmail warns you before sending.

Grouped conversations

Replies on the same subject stay together, in order. You can follow a whole negotiation without hunting for messages.

Automatic categories

Social, Stores, Promotions, Updates and Forums kept apart from the Inbox, with folders and filters ready in one click. How it works

Newsletter management

See every newsletter that arrives and unsubscribe from the ones you no longer want in one click, without hunting for the link in the footer. How it works

Advanced search

Find any message with shortcuts like de:, assunto:, tem:anexo and desde:30d, in the current folder or in all of them. How it works

Calendar with invitations

Create appointments, invite people and reply to invitations. When a guest replies, the calendar already shows whether they are coming, without opening the email. Everything syncs to your phone and Outlook. How it works Meeting minutes

Themes to choose from

Each person chooses the look they are used to, with light and dark modes. Switching providers gets much easier for the team.

Files, documents and chat alongside email

With the same login as your email and at no extra cost, your team works together in the browser. See the screens on the lua Colabora page.

Files and sharing

Team folders, sharing with coworkers and links with a password and expiration date for customers. See the screens How it works

Documents, spreadsheets, and presentations

Browser editor for Word, Excel and PowerPoint files, with several people editing at the same time. See the screens How it works

Integrated with webmail

A large file becomes a link automatically, attachments come from Drive and received attachments go there in one click. Drive and Chat notices appear in webmail, and new email appears on the Drive bell. See the screens Large files by email

Tasks, Kanban, whiteboard and notes

Tasks with due dates that show up in webmail, project boards, drawing together and notes. See the screens How it works

A space and a login just for your company

Emails and files share the plan's storage, with the same login, and only your team appears. See the screens

Protection beyond the password

lua.email features for those who host their mailbox with us: more control over who signs in, when and for how long.

Two-step verification (2FA)

An extra layer of protection in webmail: besides the password, a second factor confirms that it is really you signing in to the account. How it works

Independent passwords

Separate passwords for webmail, SMTP, IMAP and POP. If one app's password leaks, webmail stays protected.

DKIM and DMARC

Sending authentication set up in the admin panel, with DNS records ready to copy and validate. It gets harder for someone to run a scam in your company's name. How it works

Logs and statistics

Follow sends, receipts and the usage of each mailbox, so you know what is happening with your company's email.

Access hours by group

Set the hours when a group of mailboxes cannot sign in: webmail, Colabora, email app and phone. The person sees the reason, anyone signed in is logged out and email keeps arriving. National holidays with one click. See what it looks like How it works

Access location by IP and webmail only

Limit webmail, Colabora, chat and phones to your company's IPs, and remove IMAP, POP and SMTP from email apps for a group of mailboxes. See how it works

Web session timeout

After the number of hours you choose, webmail and Colabora ask for the password again. You can also stop the group from using "stay signed in" on a shared computer.

Roles in the admin panel

Give more people access to the panel without handing over everything: administrator, helpdesk (only changes mailbox passwords) or read-only. The restriction applies to the API too.

Track an email

"The customer did not receive it." Search by address and see each step of the message: accepted, delivered, rejected by the destination (with the reason) or still queued. Records are kept for 180 days. How it works

Passwords without leaving them in email

Send a password through a link that expires after the time you choose (up to 30 days) or after the number of views (up to 20), whichever comes first. The recipient can delete the link right away, and the password can require a secret phrase. How it works

In every product

Security that goes with every product

Antispam, antivirus and sender controls are in lua.email, lua Bridge and lua Shield, each at the right point along the message's path. How the antispam works

Antispam

99.91% accuracy, measured by users' own corrections, and over 1 billion messages analyzed. Reputation, SPF, DKIM, DMARC, links and content checked on every message, with a neural network AI, our own blocklists and spamtraps. How it works

Antivirus

Attachments scanned before reaching the inbox, and outgoing messages with viruses stopped on the way out. In lua Colabora, files also go through the antivirus.

Allowed and blocked senders

Trusted or blocked senders and domains, for the whole domain or for a single mailbox. The important supplier always gets through, and whoever bothers you never does.

Built to reach the inbox

Infrastructure prepared so your emails reach your customers' inboxes, without landing in spam because of a technical failure.

An alternative to Google Workspace, Microsoft 365, Zoho Mail and Zimbra

For those coming from Google Workspace, Microsoft 365 (formerly Office 365), Zoho Mail or Zimbra, lua.email provides email, webmail, calendar, contacts and lua Colabora (files, documents, chat and tasks), priced per mailbox starting at R$ 8.90 per month. Migration is done by our team or with the admin panel tool, and support is in Brazil, in Portuguese.

Google Workspace

Email, calendar, contacts, files, documents and chat with one sign-in, starting at R$ 8.90 per mailbox. Messages come over with the admin panel tool or with our team, and your addresses stay the same. See the Google Workspace alternative

Microsoft 365

Each mailbox includes webmail, shared calendar and contacts, an Exchange account on mobile, and lua Colabora. Our team arranges the migration with you, and your addresses stay the same. See the Microsoft 365 alternative or compare features and pricing

Zoho Mail

Messages come over IMAP, with the admin panel tool, which shows what will be copied before you start, or with our team, if you prefer. Each mailbox includes webmail, calendar, contacts and lua Colabora, with support in Portuguese. See the Zoho Mail alternative

Zimbra

Our team takes care of the server, antispam and backup, and your company uses webmail, calendar, contacts and lua Colabora in every mailbox. Messages come over IMAP, with the admin panel tool, or with our team. See the Zimbra alternative

Questions about the features

Is lua.email an alternative to Google Workspace, Microsoft 365, Zoho Mail and Zimbra?

Yes. For those coming from Google Workspace, Microsoft 365 (formerly Office 365), Zoho Mail or Zimbra, lua.email provides email, webmail, calendar, contacts and lua Colabora starting at R$ 8.90 per mailbox per month, with migration by our team or with the admin panel tool, and support in Brazil, in Portuguese. See the alternatives

Can I recover an email deleted from Trash?

Yes, with the recovery add-on. Whatever is permanently deleted, including by emptying Trash or deleting through Outlook or from a phone, is kept for 7 days. Users restore it themselves in webmail, in a few clicks.

Can I give access to a folder without sharing the password?

Yes. In Settings → Folders you share a folder or the whole mailbox with another mailbox in the company and choose the permissions: read, save or delete. It also works in Outlook, Thunderbird and on phones.

How does lua.email compare to Google and Microsoft?

lua.email costs from R$ 8.90 per mailbox, versus over R$ 30 per user on Google Workspace and Microsoft 365, and it brings what matters in email: antispam, recovery, sharing, an admin panel with DKIM and DMARC, and human support. See the full comparison.

What happens when an email isn't delivered?

You get a notice with the subject "Not delivered: ..." and an explanation in Portuguese of the reason, such as a nonexistent address, full mailbox or block by the destination, and of what to do. The explanation appears in webmail, Outlook and on the phone; the technical details stay in the message.

Can I have an address that only receives messages from the company?

Yes. A mailbox, an alias or a group can be marked as internal: it only receives messages from your own domain. Outside messages are rejected on arrival and the sender is told the address is for internal use.

Does the platform limit email sending?

We apply sending limits to protect the reputation of your domain and of all customers. They do not get in the way of daily use and exist so your messages keep arriving. For larger legitimate volumes, contact us.

What is a shared mailbox?

It is a mailbox that several people on the team access together, like support@ or sales@. It works for teams that need to reply from the same address without losing messages.

What are global address books?

They are the company's contact lists (for example Sales, Support or Partners), maintained by the admins and synced to the whole team via CardDAV. They appear in webmail and on the phone as read-only; to change a contact, talk to whoever manages the address book.

Are antispam and antivirus in every product?

Yes. lua.email, lua Bridge and lua Shield all have antispam and antivirus, plus allowed and blocked senders lists. In Shield, filtering happens at the entrance, before the email reaches your server.

Can I use Outlook or my phone's email app?

Yes. The mailbox works over POP3, IMAP and SMTP. On iPhone and Android, the mailbox can also be added as an Exchange account, with email, calendar and contacts together. Calendars and contacts also sync over CalDAV and CardDAV with Outlook and other apps.

How does two-step verification work?

In webmail, you turn on 2FA to require a second factor besides the password. You can also use independent passwords for SMTP, IMAP and POP. If one leaks, the others stay safe.

Choose the storage for each mailbox

Fixed price per mailbox, billed monthly, with no separate fee. The invoice doesn't change from one month to the next: you pay for the storage of each mailbox.

Price per mailbox, billed monthly

Every plan includes

  • @yourdomain.com email
  • Configurable webmail
  • lua Colabora: files, documents and chat
  • Calendars, contacts, company directory and global catalogs (CalDAV/CardDAV)
  • Shared mailboxes, aliases and groups
  • Folder and mailbox sharing
  • Schedule and undo send, snooze, conversations, categories and newsletters
  • POP3, IMAP and SMTP
  • Two-step verification, which the company can require by group or for the domain
  • Password expiration and change, access hours and session expiration, by group
  • Source IP list and webmail-only group
  • Notices and history of blocked attempts
  • List of connected phones, with rules for the Exchange account
  • 180-day tracing, panel logs and failed logins
  • Addresses that only receive from their own domain
  • Antispam and antivirus
  • DKIM, DMARC and the admin panel
  • Human support in Brazil

Video meetings have a separate license, R$ 3.00 per mailbox, per month. Chat, files, documents, calendar and the rest of lua Colabora are included on all plans.

Need larger volumes or want to combine different plans on the same domain? Talk to us and we'll put together the combination for your team.

AI antispam on every mailbox

A neural network, our own blocklists tuned to our traffic, spamtraps and antivirus stop scams, phishing and viruses before the inbox, with 99.91% accuracy measured by user corrections.

See how the antispam works I have my own server

Ready to subscribe?

The features on this page come with every lua.email plan, and if you pay by PIX the account is ready in minutes. Recovery of deleted emails is a per-mailbox add-on, and webmail with your brand is optional: talk to our sales team.

Subscribe now See pricing See the comparison

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