Guide
Professional email for small businesses and MEIs
In a small company, email often starts at someone's personal address. With email in the company's name, quotes look more credible, conversations stay with the company when someone leaves, and it is harder for someone to use your brand on a fake bank slip. This guide shows what it costs, with examples for 1, 3 and 5 people.
Signing up is online and activation is automatic: pay by PIX and the account is ready in minutes for you to activate your domain. For questions, we answer on WhatsApp.
What it costs, in three examples
Price per mailbox, per month. Aliases and groups are free, and lua Colabora (files, documents and chat) comes with every plan.
| Business | How it works | Per month |
|---|---|---|
| MEI working alone | 1 mailbox of 5 GB, with contato@ and vendas@ as aliases | R$ 8,90 |
| Shop with 3 people | 3 mailboxes of 5 GB, with contato@ as a group for all three | R$ 26,70 |
| Office with 5 people | 4 mailboxes of 5 GB (R$ 8.90 each) and 1 of 20 GB (R$ 18.90) for the partner with years of history | R$ 54,50 |
The domain is paid separately, once a year, to whoever registers it. Calculate for your team.
What changes day to day for small businesses
A small business has no IT department. That's why what helps most is what solves itself, or with a person on the other end.
An address that doesn't depend on anyone
The client writes to contato@, not to the salesperson's Gmail. When she leaves, the address stays, and the admin makes messages reach whoever took over.
The fake boleto stays in Spam
Email scams target exactly those without IT. The antispam is right 99.91% of the time, measured by users' own corrections, and learns from every message the team moves to or from Spam.
Phone first
At many small businesses, email is read on the phone. The mailbox is added as an Exchange account, with email, calendar and contacts together, using just the email and password.
"The customer says they did not receive it"
In the panel, you trace the message and see whether it was delivered, rejected or is still in the queue. When it bounces, the notice explains the reason in Portuguese.
Vacation without leaving clients unanswered
The automatic reply lets people who write know, and can forward messages to a colleague while you are away.
Files and meetings without another subscription
The quote in a spreadsheet, the project PDF too large to attach and the client meeting in the browser: all in lua Colabora, with the same login, with no separate bundle.
Want to see how it would look at your company?
Count how many people you are and where your email is today. You set up the mailboxes yourself, in the admin panel, with someone from our team alongside if you need it.
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How to start without stopping the business
Secure the domain in the company's name
At Registro.br, with the CNPJ. If the website already exists, so does the domain: check whose name it is under.
Design the addresses
One mailbox per person. contato@, vendas@ and financeiro@ as aliases or groups, at no cost.
Subscribe to the mailboxes
Online, in minutes with PIX. After payment, the panel link arrives by email, and the team is already using email on the phone and computer.
Bring over what stayed in Gmail
The Gmail migration copies messages using an app password, at R$ 2.00 per GB migrated from the source, and nothing is deleted on the old account.
The full step-by-step, including DNS, is in the guide how to create professional email.
Questions from small businesses
Can an MEI have email on its own domain?
Yes. An MEI has a CNPJ and registers the domain at Registro.br like any company. A 5 GB mailbox at lua.email costs R$ 8.90 per month, and contato@ and vendas@ can be aliases of that same mailbox, at no cost.
How many mailboxes does a small business need?
One for each person who signs in and replies. Role addresses, like contato@ and financeiro@, can be aliases or groups, which are free. Only an address with its own login and storage counts as a mailbox.
Can I start with a few mailboxes?
Yes. You subscribe only to the mailboxes you need now and add more when the team grows. Each mailbox costs the same at signup and later.
Is it worth paying if Gmail is free?
Gmail is still great for personal life. For a business, you're missing your own domain, control of accounts when someone leaves, and someone to help. Starting at R$ 8.90 per month, the mailbox comes with all of that, plus lua Colabora files, documents and chat.
What if the business grows?
You create more mailboxes in the panel when you need them, and each one can have its own size. Admins can also change a mailbox's plan when it fills up.
Do I need an IT person?
No. The panel shows each DNS record ready to copy and checks that it was set up correctly, and support is people, in Portuguese. If you prefer, our team does the migration with you, billed by the hour.
Keep reading
Want your team working better and your business paying less?
The mailbox costs from R$ 8.90 per month, with lua Colabora included and support from people, in Portuguese. Subscribing is online and activation is automatic: if you pay by PIX, the account is ready in minutes for you to activate your domain. For questions, we answer on WhatsApp.
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