Guide
What white label email is and how to resell it
White label email is a service that one company operates and another sells under its own brand. The customer signs in at webmail.yourbrand.com.br, sees the logo and colors of whoever sold it, and talks to them. This guide explains what carries your brand, who does what and the steps to start reselling.
How the model works
Internet providers, IT companies, agencies and web hosts often have customers who are already asking for email. White label lets you meet that request under your own name, without building a server.
Whoever operates stays behind the scenes
Servers, antispam, backup and updates stay with the supplier. End customers don't need to know who is behind it to use the service.
Whoever sells keeps the customer
You set the price and the plans, issue your own billing and handle first-line support. The commercial relationship is yours.
Different from referring
A referrer brings the customer to the supplier, and the contract is between the two of them. For that case there is the referral partners program.
Different from reselling a license
When reselling a manufacturer's licenses, the product keeps the manufacturer's brand and your share comes from the discount passed on. With white label, the brand and the selling price are yours.
What carries your brand
At lua.email, your brand appears in everything the end customer sees in the browser.
- Access addresses on your domain, like webmail.yourbrand.com.br and colabora.yourbrand.com.br
- The logo on the sign-in and sign-out screens and the symbol inside webmail, in the webmail themes
- The brand colors, the tab icon and the company name in the title
- The link to your website or your support on the sign-in screen
- lua Colabora (files, documents and chat) on your address
In the domain's technical records, like MX and SPF, the values still point to our servers.
See how your brand looks before you decide
The page Your logo in webmail has a simulator. You choose the logo, it suggests colors and shows the webmail sign-in, the inbox and Colabora. The logo stays in your browser: nothing is sent until you send the file yourself.
What it does
Builds a .zip with the logo and the symbol at the right size, the colors, the two addresses and their DNS records, ready to send to our team.
What it doesn't do
It doesn't turn the brand on by itself. The screens are a simulation, and activation depends on a conversation with us and on the addresses being pointed in DNS.
Who does what in the reseller program
| Subject | You | lua.email |
|---|---|---|
| Sales and pricing | Set plans and selling price | Agrees with you on the price per mailbox, based on volume |
| Billing | Issue the invoice to your customer | Provides each customer's usage through the panel and the API |
| Administration | Create domains and mailboxes through the panel or the REST API | Maintains the panel and the API |
| Infrastructure | Nothing to install | Servers, antispam, backup, updates and monitoring |
| Support | Support the customer day to day (level 1) | Handles what is technical: delivery, DNS, antispam and migration (level 3) |
How to start reselling, step by step
Do the math for your customer base
How many customers ask for email today and how much you would charge per mailbox. The reseller earnings simulator helps with your numbers.
Agree on the terms
You tell us the size of your customer base and how you sell. We propose the price per mailbox based on volume.
Build your brand
In the simulator, you generate the .zip with the logo, colors and addresses and send it to our team, who prepare everything and test with you.
Choose between the panel and the API
The panel manages your whole customer base. The REST API creates domains and mailboxes from your own system. The two can work together.
Bring over the first customers
Old messages come through the admin panel migration, with migration GB you buy, or with our team, billed by the hour.
How the reseller's math works
Your earnings are the difference between the price you charge and the per-mailbox price agreed with us. In an example with 100 mailboxes sold at R$ 25.00 and a cost of up to R$ 11.90 (the full price of our 10 GB plan), R$ 1,310.00 per month is left over. The reseller price is lower than the full price and depends on volume. On the reseller program page, you can test with your own numbers.
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Questions about white label email
What does white label mean?
It's a product made by one company and sold by another, under the seller's brand. In email, one company takes care of the servers and the other serves the customer under its own name.
Are private label and whitelabel the same thing as white label?
Yes. All three names refer to the same model, and you will find any of them in proposals and on supplier pages.
How do I start reselling email under my brand?
Tell us the size of your customer base and how you sell today. We agree on the price per mailbox based on volume, you build the brand in the simulator and create the addresses in DNS. The details are on the reseller program page.
Will my customer know the service comes from Lua?
In webmail and lua Colabora, they see only your brand. Anyone who looks at the domain's DNS records, like MX and SPF, will see that they point to our servers.
Do I need to have servers or a technical team?
No. Servers, antispam, backup, updates and monitoring stay with us. You handle the sale and first-line support, and our team resolves what is technical (level 3).
Is reselling the same as being a partner?
No. With reselling, the customer buys from you, with your brand, your price and your billing. In the referral partners program, you refer and the customer subscribes to lua.email.
Can I see how my brand looks before we talk?
Yes. In the brand simulator, you choose the logo, colors and addresses and see the webmail sign-in, the inbox and Colabora. The simulator screens are a simulation, and our team is who actually turns the brand on, after you send the .zip.
Keep reading
Want to resell email under your brand?
Tell us the size of your customer base and how you sell today. We put together the terms and show you the platform working with an example brand.
I want to resell under my brand See the reseller programPrefer that our team contacts you? Leave your contact details