Will I lose any email in the switch?
No. Messages from your current provider are copied before the cutover, by our tool or by our team, and a final copy afterward brings over whatever arrived in between.
Will I be without email during the switch?
No. The team uses the old email until the DNS switch and moves to lua.email without a pause. For a few hours, a stray message may still land at the old provider, and that is what the final copy brings over.
Who does the migration?
You choose. With our tool in the admin panel, your company's administrator uploads a spreadsheet with the accounts and sees in the preview the size and what will be copied with the migration GB you bought, before starting. Or our support team does the migration with you, charged by the hour (price on request).
How much does the migration cost?
It depends on the method. With our tool in the admin panel, it costs R$ 2.00 per GB migrated from the source, paid once. You buy the migration GB yourself at checkout, and the preview shows what will be copied before you start. If you run short, you buy more, and the migration continues from where it stopped. Done by our support team, it is charged by the hour, with the price on request. Estimate the cost on the migration tool page.
How does subscribing work?
You choose the plans on the site, register the company and confirm your email. After you pay the first invoice, panel access arrives by email so you can add the domain and create mailboxes. If you pay by PIX, activation is automatic and takes minutes; with a boleto (bank slip), it happens as soon as the bank confirms the payment. The first invoice is prorated for the days until the billing date.
What does it really cost?
Starting at R$ 8.90 per mailbox, per month, with webmail, calendar, spam filter and lua Colabora included. No extra fees: add-ons are optional, such as video meetings (R$ 3.00 per mailbox, per month), and migration with the tool is paid once. On the entry plans of Google Workspace and Microsoft 365, the price starts above R$ 30 per user. See the comparison and the calculator.
Is the price per mailbox or per domain?
Per mailbox, every month. Each mailbox can have a different size: management with 50 GB and the rest of the team with 5 GB, for example.
Do I need to have a domain?
Yes, like yourcompany.com. Email works on it, and we help set up the DNS, DKIM and DMARC. See how email works with your own domain and why it's worth it.
Who supports me?
A person on our team, in Brazil, in Portuguese. You manage day to day in the admin panel and open a ticket there, with a screenshot and history; if you do not use the panel, you can reach us on WhatsApp or by email. Response time is the next business day. See support.
Will my team adapt?
Webmail has themes similar to the programs your team already uses, the Directory already lists all your colleagues, and Outlook and phones keep working, now as an Exchange account. For questions, there are manuals with screenshots of every screen.
Is it secure?
Webmail, IMAP and SMTP with TLS encryption, two-step verification, antispam and antivirus on every plan, and backup outside the main server. In the admin panel, the company sets by group the hours, the IPs and the programs that can sign in, and the password expiration. See security and control.
Does email come with antispam and antivirus?
Yes, on every plan at no extra cost: an AI filter (neural network), our own blocklists adapted to the email that reaches Brazil, spamtraps and antivirus, with 99.91% accuracy measured by users' own corrections. If you have your own server, you can use the same filter with lua Shield. How the antispam works.
What if I want to leave one day?
You take everything with you. Messages can be copied over IMAP with any email app.