Calendar and contacts
Business email on your phone, with calendar and contacts in the same account
Setting up company email on a phone often turns into a list of servers, ports and passwords, and the calendar gets left out. With lua.email, the mailbox goes onto your phone as an Exchange account, with your full email address and your webmail password.
Signing up is online and activation is automatic: pay by PIX and the account is ready in minutes for you to activate your domain. For questions, we answer on WhatsApp.
- On all lua.email plans
- In webmail, on your phone, and in Outlook
- Support based in Brazil, in Portuguese
On iPhone, step by step
With your company's domain, the phone (Android with an Exchange account, Gmail or Samsung) finds the server on its own, with just the email address and password, when the domain has the autodiscover and autoconfig addresses. With DNS at Edgium, the panel creates everything on its own; with DNS at another provider, whoever manages it creates two A records, with the value shown in the panel, once for all mailboxes. If it is not ready yet, email keeps working; just enter the server sync.lua.email by hand. The _autodiscover._tcp SRV record (0 0 443 autodiscover.lua.email) remains valid for Outlook.
Open Settings → Mail → Accounts → Add Account
On newer versions of iOS: Settings → Apps → Mail → Mail Accounts. Choose Microsoft Exchange and enter the full email address. If Stolen Device Protection is on and you are not at home or work, turn it off first and turn it back on when you are done.
Tap Configure Manually
Do not use Sign In, which takes you to the Microsoft screen.
Enter your webmail password
With the domain's Automatic email setup completed, the phone finds the server automatically. If it asks for the server, check that setup in Authentication → Validate DNS, in the panel, and meanwhile type sync.lua.email and leave the Domain field blank.
Turn on Mail, Contacts and Calendars
Turn on Reminders if you want Colabora tasks on the device, leave Notes off and tap Save.
Step by step on iPhone, with the Mail app
The video shows how to add your mailbox to the Mail app on iPhone as an IMAP account, using an app password: opening Mail Accounts, adding the account, entering your details and the incoming and outgoing server settings, checking security and opening Mail.
Step by step on Android, with the Gmail app
The video shows how to add your mailbox to the Gmail app on Android as an IMAP account, using an app password: entering your email address, choosing the account type, filling in the incoming and outgoing server settings, and sending the first message.
What reaches each device
In use means there are devices of that type syncing on the platform. Where it says not tested, the app should work through the protocol, but we have not checked it on a device.
| Device and app | Calendar | Contacts and Directory | Situation | |
|---|---|---|---|---|
| iPhone and iPad (Mail, Calendar, Contacts) | Yes, with push | Yes | Yes, with search in the company Directory | In use |
| Android, Gmail app | Yes | Depends on the calendar app | Recipient search in the Directory | Not tested |
| Samsung, Samsung Email | Yes, with push | New events go to the default calendar | Recipient search in the Directory | In use |
| Outlook for iPhone and Android | Yes | Yes | Yes, with Directory search | In use |
| Classic Outlook on Windows | Yes, through manual setup | Yes | Mailbox contacts | Not tested in detail; on a computer, prefer IMAP |
- The mailbox's default calendar receives the events created on your phone. The other webmail calendars show up as extra calendars.
- The company Directory and the global catalogs arrive read-only. Someone out in the field can find any coworker's phone number without calling the office.
- The automatic reply (out of office) is the same as in webmail, turned on from your phone or from Outlook. lua Colabora tasks show up in Reminders on iPhone and in Outlook for Windows. Gmail and Outlook on the phone do not have tasks for Exchange accounts.
- Notes do not sync: only the iPhone Notes app uses this feature, and it would rewrite the formatting of your Colabora notes.
- Administrators can require a screen lock on phones (at three levels) and, if they want, wipe the device after several wrong passwords. According to the manufacturers, some rules, like password expiration and camera blocking, only apply on iPhone. We have not yet checked every rule on a real device.
- Lost your phone? An administrator removes the device from the list in the admin panel and changes the mailbox password. Remote wipe is available on request, when enabled for the domain.
Step by step
Good to know
- On Android, use the Exchange option in the device's email app. The manual has step-by-step instructions for the most common apps.
- New messages arrive instantly. Sending, replying, moving and deleting on your phone shows up the same in webmail.
- Lost your phone? Change your webmail password and the account stops syncing. Administrators can also remove the device in the admin panel (step by step).
- Prefer IMAP? It works too, with the app password.
- Through the Exchange account, messages go out with your own address. To send as another identity or alias, use webmail.
Questions about email on your phone
Which password do I use on my phone?
On the Exchange account, your webmail password, with your full email address as the username and the Domain field left blank. For IMAP and SMTP, the app password, which your company's administrator provides.
Do the calendar and contacts come along?
Yes. The Exchange account brings your email, your webmail calendars and your contacts, and recipient search finds the people in the company Directory. Colabora tasks and the automatic reply come too; notes do not.
My phone cannot find the server. Now what?
With your own domain, first check the Automatic email setup in Authentication → Validate DNS, in the panel: it shows Waiting for DNS, Activating or Completed. With DNS at another provider, the administrator creates the two A records (the domain's autodiscover and autoconfig) with the value shown in the panel. Email keeps working; until it is ready, use manual setup with the server sync.lua.email.
Does it work in Outlook on a computer?
On a computer, the recommended option is the IMAP account. Classic Outlook for Windows also accepts the Exchange account through manual setup, without shared folders.
See also
Want this working at your company today?
lua.email costs from R$ 8.90 per mailbox, with webmail and lua Colabora on all plans. Signup is online and activation is automatic: pay by PIX and the account is ready in minutes for you to activate your domain. For questions, we answer on WhatsApp.
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