Migration guide
Migrate email from Gmail and Google Workspace
Bring the messages and folders from Gmail or Google Workspace to lua.email, with the same addresses. You migrate yourself with the admin panel tool, with the size and what will be copied, on screen, before copying, or leave it to our team. Nothing is deleted on Google.
Page updated on October 26, 2026.
How to migrate from Gmail, step by step
What differs from other providers is the password: Google requires an app password for the IMAP copy.
Create the app password at Google
With 2-step verification turned on in the Google account, create an app password under Google Account → Security. That is the one that goes in the spreadsheet, in place of the regular password. Without 2-step verification, Google won't let you create the app password.
In Google Workspace, check IMAP
The Workspace administrator may have disabled IMAP in the company settings, in the Admin Console. If the preview rejects the login for every account, ask the administrator to enable IMAP for those accounts.
Create the mailboxes on lua.email
With the same addresses you have today. People who write to your company won't notice the change.
Upload the spreadsheet in the panel
One row per account: the email and the app password of the Google account, the server
imap.gmail.com, port 993 with SSL and the destination mailbox. The preview signs in to each account and shows messages, size and price before copying.Confirm and follow along
The copy starts within moments, account by account. After the MX switch, the Sync again button on each finished account brings over only what arrived afterwards. It stays available for 7 days, and only the additional amount is billed.
What comes from Google and what doesn't
The copy is done over IMAP, like with any provider:
- Messages and foldersCome in the copy, with read and flagged status as they were. Labels arrive as folders.
- Contacts and calendarBy file: vCard or CSV for contacts and .ics for the calendar, imported into the webmail.
- Filters and signatureRecreate them in the webmail. The webmail manual has the step by step.
- Google Drive filesStay outside the email migration. At lua.email, team files live in lua Colabora.
How much it costs
With the tool, migration costs R$ 2.00 per GB migrated from the source, paid once, and the preview shows what will be copied before you start. lua.email mailboxes start at R$ 8.90 per month, and you subscribe online, with the account ready in minutes by PIX.
- With the toolR$ 2.00 per GB migrated from the source, paid once. An account that fails is not counted in the price.
- With our teamBy the hour, on request. How our team does the migration.
Questions about migrating from Gmail
What is Gmail's IMAP server?
imap.gmail.com, port 993 with SSL. The username is the full email address of the Google account, and the password is an app password.
Why doesn't the regular Gmail password work?
To sign in over IMAP, Google asks for an app password, which requires 2-step verification turned on in the account. If the account won't let you create the app password, talk to our team.
Do Gmail labels become folders?
Yes. Each label arrives as a folder. A message with several labels may be copied to more than one folder, and that increases the volume (GB) and uses more of the migration GB. The preview shows the size before you start, and it is worth talking to our team to review the account beforehand.
Can I migrate from Google Workspace with several users at once?
Yes. The spreadsheet has one row per account, and the panel copies them all, showing the progress of each. An account that fails shows the reason, and Try again picks up where it stopped.
Do Google contacts and calendar come along?
The copy brings messages and folders. Contacts come by file: export as vCard or CSV from Google Contacts. The calendar comes as .ics, exported from Google Calendar. Then import both into the lua.email webmail.
Can I keep part of the team on Google?
Yes. With lua Bridge, the two coexist on the same domain: part of the team stays on Google and part moves to lua.email.
Coming from somewhere else?
Migration works from any provider with IMAP. See the path for each source, or go back to the complete email migration guide.
Leaving Google?
Migrate with the tool or leave it to our team. See the migration price simulator and the comparison with Google Workspace.
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