Migration guide
Migrate email from Locaweb, HostGator, KingHost, Unifique and other hosting providers
Bring the email from your hosting, cPanel or your own server to lua.email, with the same addresses. You migrate yourself with the admin panel tool, with the size and what will be copied, on screen, before copying, or leave it to our team. Nothing is deleted on the old hosting.
Page updated on October 26, 2026.
How to migrate from your hosting, step by step
It works for any provider that gives IMAP access, which is the case for almost all hosting providers.
Find your hosting's IMAP server
It's in the provider's panel or in the instructions for setting up Outlook. The table below shows where to look at the most common ones.
Create the mailboxes on lua.email
With the same addresses you have today.
Upload the spreadsheet in the panel
One row per account: the email and password of the old account, the IMAP server, the port (993 with SSL or 143 with STARTTLS) and the destination mailbox. Use the spreadsheet template.
Check the preview
The preview signs in to each account and shows messages, size and price. A wrong password or server shows up here, before anything is copied.
Confirm and switch the MX on the agreed day
The copy starts within moments. After the MX switch, the Sync again button on each finished account brings over only what arrived afterwards. It stays available for 7 days, and only the additional amount is billed.
IMAP server for the most common hosting providers
Always check your provider's panel: the address can change from one plan to another.
| Hosting | Server and port |
|---|---|
| Locaweb | email-ssl.com.br, port 993 with SSL. Username: the full email address. |
| HostGator | The server name appears in the Customer Portal, under Hosting, or in the welcome email. Port 993 with SSL. |
| KingHost | The incoming server appears in the KingHost control panel, in the account's email settings. Port 993 with SSL. |
| Unifique | Unifique cPanel servers, with names like cpanel05.unifique.cloud. Your account's server appears in cPanel, under Email Accounts, Connect Devices. Port 993 with SSL. Username: the full email address. |
| GoDaddy | On Web Hosting (cPanel) plans, the incoming server appears in cPanel, under Email Accounts, Connect Devices. Port 993 with SSL. Username: the full email address. |
| UOL Host, Hostinger and others | In the hosting panel, under email or Outlook settings. Almost always port 993 with SSL. |
| cPanel, Plesk or Zimbra | Usually mail.yourdomain.com or the server's name, port 993 with SSL or 143 with STARTTLS. The server must answer IMAP over the internet. |
Migrate email from providers that use cPanel
Many providers and hosting companies keep business email on cPanel servers, such as Unifique, HostGator, GoDaddy (on Web Hosting cPanel plans) and many hosting resellers. The migration path is the same for all of them: the addresses stay the same (contato@yourcompany.com stays contato@yourcompany.com), and messages come with their folders.
Find your account's server
In cPanel, under Email Accounts, Connect Devices, you'll see the incoming server:
mail.yourcompany.comor the provider's server name (at Unifique, something likecpanel05.unifique.cloud, checked on Oct 27, 2026). Port 993 with SSL, and the username is the full email address.Create the mailboxes and upload the spreadsheet
At lua.email, with the same addresses. The tool's preview signs in to each cPanel account and shows messages, size and price before copying.
Switch the MX and do the last copy
On the agreed day, the domain starts receiving at lua.email, and a final sync brings over whatever still landed at the old provider. Our team checks MX, SPF, DKIM and DMARC with you.
What your company gains by bringing its email to lua.email
The same addresses you have today, with all of this added on every plan.
Messages land in the customer's inbox
Email goes out from servers that only handle email, with SPF, DKIM and DMARC set up in the admin panel and monitored sending.
Bounced email, explained in plain language
The non-delivery notice explains the reason and what to do, and the panel shows the path of each message.
Proof of sending for your customer
The log of each message in the panel shows whether it left, whether it was delivered or refused, and the SPF, DKIM and DMARC results.
Human support, in Portuguese
You handle day-to-day tasks yourself in the panel, and our team in Brazil is there whenever you need it.
Antispam that gets it right
Antispam and antivirus on every mailbox, with 99.91% accuracy measured by user corrections.
Teamwork included
Shared mailbox, team calendar and lua Colabora (files, documents and chat) come on every plan, starting at R$ 8.90 per mailbox.
Prefer that our team contacts you? Leave your contact details
Advantages of moving from shared cPanel email to lua.email
Shared cPanel was built to host websites, and email comes along with it. When email becomes a work tool for the whole team, it pays to have a service made just for it. That's what the company gains with the switch. See also what to compare in business email hosting.
A server dedicated to email
At lua.email, the servers handle only email. Your company's sending doesn't share space with websites, and delivery reputation is looked after by people who work only on this.
Domain authentication through the panel
SPF, DKIM and DMARC set up through the panel, with no file editing and no support ticket, with monitored sending so the message reaches the inbox.
Every message in view
The log of sent and received messages shows what went out, what was delivered and what bounced, and the bounced email comes explained in plain Portuguese.
AI antispam on every mailbox
Neural network, our own lists, spamtraps and antivirus, with 99.91% accuracy measured by user corrections. Scams and phishing stay out of the inbox.
The webmail and phone your team already knows
Webmail in the browser with themes to choose from, and the mailbox on iPhone and Android as an Exchange account, with email, calendar and contacts together.
Space sized for each person
Mailboxes from 5 GB to 200 GB, mixed on the same domain, and large files automatically become links, without hitting the attachment limit.
Teamwork included
Shared mailbox, team calendar, company directory and lua Colabora (files, documents and chat), on every plan.
Support by your side
Our support helps, based in Brazil, in Portuguese, and goes through the MX switch with you.
Prefer that our team contacts you? Leave your contact details
How much it costs
With the tool, migration costs R$ 2.00 per GB migrated from the source, paid once, and the preview shows what will be copied before you start. lua.email mailboxes start at R$ 8.90 per month, and you subscribe online, with the account ready in minutes by PIX.
- With the toolR$ 2.00 per GB migrated from the source, paid once. An account that fails is not counted in the price.
- With our teamBy the hour, on request. How our team does the migration.
Questions about migrating from your hosting provider
My email is with a cPanel provider, like Unifique, HostGator or GoDaddy. What changes?
The addresses stay the same and the migration uses the tool, on the account's cPanel server, port 993. After the MX switch, email goes out from servers that only handle email, with SPF, DKIM and DMARC through the panel and a log of each message so you can check delivery.
What is Locaweb's IMAP server?
email-ssl.com.br, on port 993 with SSL, with the full email address as the username.
Where do I find the IMAP server for HostGator or KingHost?
In each one's panel: at HostGator, in the Customer Portal, under Hosting, or in the welcome email; at KingHost, in the account's email settings. If you can't find it, the preview helps: it tests the login of each account before copying.
Do I need each account's password?
Yes, the email and password of each account at the old provider. If you'd rather not share the password, you can change it to a temporary one just for the migration. The password is stored encrypted and deleted when the account finishes copying.
My server has cPanel. Does it work?
It works, as long as the server answers IMAP over the internet, on port 993 with SSL or 143 with STARTTLS.
What if an account fails?
The account's row shows the reason, such as a rejected password or a server that didn't respond. Fix it and click Try again: the copy continues where it stopped, without duplicating what has already arrived. An account that failed is not included in the price.
Will I be without email during the migration?
No. Everyone keeps using the old hosting while the first copy runs. Email only moves on the day of the MX switch.
Coming from somewhere else?
Migration works from any provider with IMAP. See the path for each source, or go back to the complete email migration guide.
Switching email hosting?
Work out the price in the migration simulator or leave it to our team.
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