Webmail

Vacation auto-reply: let people know while you are away

You go on vacation and a customer writes expecting a reply the same day. Without a notice, they wait, follow up and end up annoyed. The auto-reply says until when you are away and who they can write to.

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Signing up is online and activation is automatic: pay by PIX and the account is ready in minutes for you to activate your domain. For questions, we answer on WhatsApp.

  • On all lua.email plans
  • In the browser, nothing to install
  • Support based in Brazil, in Portuguese

How it works at lua.email

  1. Go to Settings → Out of Office

    In some themes, the screen is called Away.

  2. Write the subject and the text

    For example: Away until Sept 30, with the address of whoever is covering for you.

  3. Fill in the start and end dates

    That way the reply turns off on its own when you are back.

  4. Turn it on and save

    If the screen has a resend interval, use it so you do not reply many times to the same person.

Good to know

  • To send everything to a coworker while you are away, use Settings → Forwarding, with one address. For more than one destination, create a filter with the action Send a copy to.
  • Do not put sensitive information in the reply, such as a personal phone number or travel details: it goes to anyone who writes.
  • In the calendar, marking a period as Out of office shows your coworkers that you are unavailable, but does not send an auto-reply. They are two separate things.
  • When you are back, turn the reply off instead of deleting the text. Next time you are away, just adjust the dates.
Step by step in the webmail manual

Questions about vacation auto-reply

Does the reply turn off on its own when I am back?

Yes, if you fill in the end date.

Can I forward my emails to a coworker during vacation?

Yes. In Settings → Forwarding, enter an address. For more than one destination, create a filter with the action Send a copy to.

Does marking my vacation in the calendar already reply to emails?

No. The Out of office mark in the calendar only shows your coworkers that you are unavailable. The auto-reply is turned on in Settings → Out of Office.

What should I leave out of the away message?

Sensitive information, such as a personal phone number and travel details. The reply goes to anyone who writes, including strangers.

See also

Filters and rules

Rules that move, flag, or forward messages as soon as they arrive. One for a given sender takes two clicks.

See how it works

Shared calendar

Team calendars shared with colleagues, invitations with replies coming in on their own, and everything on your phone.

See how it works

Shared mailbox

Share support@ or just some folders, without handing over the password. Replies go out from the company address.

See how it works
See all features

Want this working at your company today?

lua.email costs from R$ 8.90 per mailbox, with webmail and lua Colabora on all plans. Signup is online and activation is automatic: pay by PIX and the account is ready in minutes for you to activate your domain. For questions, we answer on WhatsApp.

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