Management panel

Aliases and groups: sales@ and billing@ without paying for extra mailboxes

The company wants contact@, sales@, billing@, and hr@, but it makes no sense to pay for a mailbox for each one. And when someone leaves, the address keeps pointing to their mailbox and messages bounce back to the sender.

Subscribe now See pricing

Signing up is online and activation is automatic: pay by PIX and the account is ready in minutes for you to activate your domain. For questions, we answer on WhatsApp.

New alias form with two destinations, one marked as Mailbox and the other as Does not exist, and the notice that one destination does not receive messages
New alias: a destination that doesn't exist is shown flagged (real screen, fictional data).
  • In the panel, in Portuguese
  • Support based in Brazil, in Portuguese

How it works at lua.email

  1. Under Email → Aliases, click New Alias

    In the panel, on the domain page.

  2. Type the address and the destinations

    One destination per line. The panel shows the status of each one: Mailbox, Alias, Outside the domain, Disabled mailbox, or Does not exist.

  3. Choose who can write to it

    Any sender, only your own domain, or only the senders you allow.

  4. Click Create

    The alias starts delivering to the destinations.

Good to know

  • A destination that doesn't receive mail appears in the alias list and in Domain health, with a Fix button.
  • Service group with email: the address delivers to all active mailboxes in the group and follows who joins and who leaves.
  • A catch-all with * in the From field receives any address that doesn't exist. Use it with care: it also receives spam sent to made-up addresses.
  • Alias domain: someone@otherdomain arrives at someone@yourdomain, for all mailboxes.
  • Aliases can also be imported by CSV.
Step by step in the panel manual

Questions about aliases and groups

What's the difference between an alias, a redirect, and a group?

An alias is an alternative address, like sales@, that delivers to someone's mailbox. A redirect forwards automatically to another email. A group distributes messages to several people with a single address, like billing@.

Does an alias cost as much as a mailbox?

No. An alias has no mailbox of its own: it delivers to mailboxes that already exist, without paying for an extra mailbox.

What happens when someone leaves the company?

If the alias points to a disabled mailbox, messages bounce back with a "user does not exist" notice. The panel flags this in the alias list and in Domain health: switch it to the address of whoever took over the role.

Can I point an alias to an outside email?

Yes, but a destination outside the domain must be the only destination of that alias.

See also

Shared mailbox

Share support@ or just some folders, without handing over the password. Replies go out from the company address.

See how it works

Internal-only addresses

Mark a mailbox, alias, or group as internal and it only receives from your domain. Anything from outside is refused.

See how it works

Email on your own domain

@yourcompany.com addresses from R$ 8.90 per mailbox. The panel verifies the domain and checks the DNS for you.

See how it works

Global address list

All of the domain's mailboxes and groups go into the Directory on their own, plus the company's global catalogs.

See how it works
See all features

Want this working at your company today?

lua.email costs from R$ 8.90 per mailbox, with webmail and lua Colabora on all plans. Signup is online and activation is automatic: pay by PIX and the account is ready in minutes for you to activate your domain. For questions, we answer on WhatsApp.

Subscribe now See pricing How we migrate

Prefer that our team contacts you? Leave your contact details