Security

Block email access outside working hours

The field crew answers email at 11 p.m. and on Sundays. The front desk uses a shared computer and the session stays open from one day to the next. In the admin panel, you set the hours when each group of mailboxes cannot sign in and how long the browser session stays valid.

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Signing up is online and activation is automatic: pay by PIX and the account is ready in minutes for you to activate your domain. For questions, we answer on WhatsApp.

Webmail sign-in screen with the yellow notice Access outside the hours allowed by your company
Webmail during blocked hours (real screen, fictional data).
  • Step by step in the manual
  • Support based in Brazil, in Portuguese

How to set it up in the panel

  1. Create a service group

    In Email → Service groups, click New group and add the mailboxes.

  2. Mark the blocked hours

    On the Access hours tab. The Use outside business hours button already fills in Monday to Friday from 6 p.m. to 7 a.m. and the whole weekend.

  3. Include holidays

    National holidays are added automatically, and you add the ones for your city. The same list appears in the mailboxes' calendar.

  4. Set the web session

    After how many hours webmail and Colabora ask for the password again, and whether the group can use stay signed in.

Access hours tab with the option to restrict access hours turned on and the list of weekly blocks
Blocking outside business hours, including holidays.

What happens during blocked hours

  • During blocked hours, the person sees Access outside hours allowed by your company, in webmail and in the email app.
  • Anyone who was signed in is logged out within a minute.
  • Applies to webmail, Colabora, IMAP, POP, sending from the email app and phones with an Exchange account.
  • Email keeps arriving: nothing is lost during blocked hours.
  • The hours apply in your domain's time zone.
  • When someone entered the right password and was turned away, an alert can go to the administrator, in the panel's bell or by email, with a 90-day history. Blocks on IMAP, POP and SMTP apply, but do not generate an alert.
Step by step in the panel manual

Questions about access hours

Are messages lost during blocked hours?

No. Email keeps arriving normally, and the person finds everything in the mailbox when access reopens.

Does the block apply on phones?

Yes. A phone with an Exchange account stops syncing until access reopens, and the email app cannot connect.

Can I let one person in outside the hours?

Yes. Remove the mailbox from the group or change the hours. The change takes effect within a minute.

What about holidays?

Turn on Block the whole day on the domain's holidays. National holidays are added automatically every year, including those with moving dates, and you add the local ones, with the option to repeat every year. It is the same list that feeds the Holidays calendar in the mailboxes' calendar.

See also

Password expiration and change

Webmail password expiration from 30 to 360 days by group, change at next sign-in, and a report of who is about to expire.

See how it works

Two-step verification

Besides the password, a code from the phone app or by email. The person turns it on themselves, with recovery codes.

See how it works

IP access and webmail-only

Webmail, Colabora, chat and phones only from your company's IPs, and mailbox groups without IMAP, POP and SMTP in email apps.

See how it works

Track an email

Search by address and see each step of the message: delivered, rejected with the reason, or queued. 180 days of history.

See how it works
See all features

Want this working at your company today?

lua.email costs from R$ 8.90 per mailbox, with webmail and lua Colabora on all plans. Signup is online and activation is automatic: pay by PIX and the account is ready in minutes for you to activate your domain. For questions, we answer on WhatsApp.

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