Getting started
How to migrate your company's email without losing messages
Migrating email does not have to stop anyone or cost a single message: your team keeps using the old email until the switch, and the copy is automatic. You choose how: with our tool in the admin panel, at R$ 2.00 per GB migrated from the source, paid once, with migration GB you buy yourself at the checkout, or with our support team, who does the move with you and charges by the hour.
Signing up is online and activation is automatic: pay by PIX and the account is ready in minutes for you to activate your domain. For questions, we answer on WhatsApp.
- Tool: R$ 2.00 per GB migrated from the source, paid once
- Team: by the hour, price on request
- Nothing is deleted at the old provider
Done by our team (billed by the hour)
Assessment
You tell us where the email is, how many mailboxes there are and who uses what. We agree on the cutover day.
Mailboxes created with the same address
With the aliases and groups. Nothing changes for people who write to you.
First copy
Messages and folders copied from the current provider, while your team uses the old email as usual.
DNS cutover and final copy
On the agreed day, the domain switches to lua.email. A final copy brings over whatever still reached the old provider in the following hours.
Phone and Outlook
We help with the setup and stay close during the first few days.
With our tool, in the admin panel (with migration GB you buy)
- You send a spreadsheet with the old accounts and the destination mailbox for each one.
- Before copying, a preview signs in to each old account and shows the size and what will be copied with the migration GB. A wrong password shows up there.
- Folders, subfolders, read and flagged messages arrive as they were. Nothing is deleted on the old provider.
- Running it again brings only what is new. Migration in the admin panel costs R$ 2.00 per GB migrated from the source, paid once, and the preview shows what will be copied.
The path for each provider
The email migration guide explains the tool, the price and how to switch without ever stopping email. And each source has its own step by step:
How companies use it
Everyday situations at small and midsize companies. The names and data are fictional.
An office that switches providers without stopping work
Situation. The office wants to leave its current provider, but cannot lose its email history or interrupt its routine.
What the person does. Sends the accounts spreadsheet, checks the preview in the panel with the size and price, confirms the copy and follows it account by account.
Result. The emails arrive with their folders as they were, and nothing is deleted on the old provider. At the DNS cutover, a new pass brings over only what arrived since the first copy.
Questions about migrating your company's email
Will I lose any email?
No. Messages from your current provider are copied before the cutover, by our tool or by our team, and a final copy afterward brings over whatever arrived in between.
Will I be without email during the switch?
No. Your team uses the old email until the DNS cutover and moves to lua.email without a pause. In the following hours, a stray message may still land at the old provider, and that is what the final copy brings over.
Does migrating the email domain bring the mailboxes along?
No. The domain can stay where it is registered; what changes is the MX, the record that says where new email goes. Old messages come over through the mailbox migration, with the same addresses, and the company website stays where it is.
Who does the migration?
You choose. With our migration tool, in the admin panel, your company's administrator uploads a spreadsheet with the accounts and sees the size and what will be copied with the migration GB before starting; the migration GB are bought and paid once. Or our support team does the migration with you, billed by the hour (price on request).
How much does the migration cost?
It depends on the option. With our tool, in the admin panel, it costs R$ 2.00 per GB migrated from the source, paid once: you buy the expected migration GB at the checkout and the preview shows what will be copied before you start. Done by our support team, it is billed by the hour, with the price on request. Estimate the cost on the migration tool page.
Does it work coming from Google, Microsoft or Locaweb?
Yes. The copy is made through standard email access (IMAP). For Microsoft business accounts, we arrange the migration with you.
See also
Want this working at your company today?
lua.email costs from R$ 8.90 per mailbox, with webmail and lua Colabora on all plans. Signup is online and activation is automatic: pay by PIX and the account is ready in minutes for you to activate your domain. For questions, we answer on WhatsApp.
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